Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Flexible schedules, PTO, Work from home" ((in 70 reviews)); "The benefits are great." ((in 49 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "percepta provides great training to help you be prepared for the job your hired for" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 16 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "No bonuses" ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

5.0

Jul 26, 2022

Love working as a Customer Service Guide at Percepta!

Customer service guide

Recommend

CEO approval

Business Outlook

Pros

This is a great place to work for learning, development and growth. Many options for jobs and many benefits are available!

Cons

Tobacco Sur-Charge of $46.15, every two weeks, is deducted from my check but all the other pros of working here make up for it.

Percepta Response

3y

We strive to deliver an exceptional employee experience for everyone here at Percepta. We foster an environment of learning, development, and growth, and we love to see our employees find ways to think outside the box and deliver a great customer experience.

5.0

Jul 26, 2022

Great, flexible position!

Regional analyst

Recommend

CEO approval

Business Outlook

Pros

flexible, autonomous, great team environment, challenging, never the same, uses my skill set well

Cons

need to be able to problem solve on your own, develop contacts, superior Excel skills a must

Percepta Response

3y

We are so happy to hear that you have had a wonderful experience here at Percepta. Thanks for contributing to the great team that we have. Keep up the good work!

5.0

Jul 25, 2022

Percepta is a Culture of Excellent Service

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

The culture of service and teamwork is of high standard. You have the Management full support that provides the neccesary recources to find solutions to client problems, critical and analytical thinking to client solutions. The current option of working remotely is great.

Cons

From negative to positive is that the salary is now very competative. They can increase the 12 and half cheque to a full 13 cheque.

Percepta Response

3y

We're so happy to hear you are having a great employee experience. Thanks for all your hard work and dedication!

Viewing 454 - 456 of 977 Reviews

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Percepta reviews

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Ratings by demographic groups

Reviews by job title

Love working as a Customer Service Guide at Percepta!

Great, flexible position!

Percepta is a Culture of Excellent Service

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