Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Flexible schedules, PTO, Work from home" ((in 70 reviews)); "The benefits are great." ((in 49 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "percepta provides great training to help you be prepared for the job your hired for" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 16 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "No bonuses" ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Jul 26, 2022

Great company!

Leads concierge

Recommend

CEO approval

Business Outlook

Pros

* Great growth and employment opportunities * Great HR and Management staff * Awesome diversity, culture and value

Cons

I have no cons to address

Percepta Response

3y

We are so glad you mentioned Diversity and culture. We are launching our second DEI&B (Diversity, Equity, Inclusion & Belonging) survey this month because it is part of our culture and values here, and so important! Thanks for everything you do!

5.0

Jul 26, 2022

Great place to work.

Call center agent

Recommend

CEO approval

Business Outlook

Pros

The people are very nice and open to learn and grow at your own pace. Given the chance express how you feel and what you need to be a success. Knowledge is there giving you all the tools to be Great.

Cons

I do not feel that there is any.

Percepta Response

3y

We strive to equip our employees with the tools and knowledge needed to develop and grow with us and we love to see talent and employee mobility. Keep on rocking!

4.0

Jul 26, 2022

great company

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

I love working for this company

Cons

none at this time thank you

Percepta Response

3y

Talent mobility is extremely important to us, and we want to see employees learn and grow. I can't speak for what was said in training, but we encourage you to keep up the great work. If you'd like to provide more feedback for us, drop us a line at Percepta.hr@Percepta.com - thanks!

Viewing 451 - 453 of 977 Reviews

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Jobs at Percepta

Customer Care Representative I Marketing

Customer Care Representative II

Customer Care Representative

Customer Service Representative

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great company!

Great place to work.

great company

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Jobs at Percepta