Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Flexible schedules, PTO, Work from home" ((in 70 reviews)); "The benefits are great." ((in 49 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "percepta provides great training to help you be prepared for the job your hired for" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 16 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "No bonuses" ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

3.0

Jul 27, 2022

PERCEPTA

Quality assurance analyst

Recommend

CEO approval

Business Outlook

Pros

Have very talented people and they bring them in at a nice percentage

Cons

Not consistent for career goals and they loose there best people because of there upper management group is a revolving door

Percepta Response

3y

We strive to deliver a great experience for our employees - if you would like to discuss your experience further, please send us an email to Percepta.hr@Percepta.com - thanks!

5.0

Jul 27, 2022

A Dream

Parts sales consultant

Recommend

CEO approval

Business Outlook

Pros

Very nice office and new equipment for us to use. Very accommodating of daily prayers and a big, quiet prayer space is offered to me. Typically co-workers get along.

Cons

You can NOT be late during your first three weeks (or however long training lasts in your dep.) and if you are you better have a good excuse and tell them before hand. If you're late twice or thrice, they will walk you out of the office right there.

Percepta Response

3y

We strive to give our customers a frictionless experience at every contact point. That said, we understand training can be strict, but we want to ensure we get the most out of the short time we have with our employees before getting put into production and starting to help our customers. Thanks for everything you do to make Percepta a great place to work!

5.0

Jul 27, 2022

Great company to grow with.

Knowledge specialist

Recommend

CEO approval

Business Outlook

Pros

This company provides a fantastic opportunity to grow. If you do well in your entry position for the first year, you are allowed to apply for several different roles. Very supportive team.

Cons

Some of the customer service aspects are tedious, but where is this not true?

Percepta Response

3y

We love to see our employees GROW! We offer and encourage promotions from within and talent mobility within our company. Thanks for everything you do!

Viewing 448 - 450 of 977 Reviews

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Jobs at Percepta

Customer Care Representative I Marketing

Customer Care Representative II

Customer Care Representative

Customer Service Representative

Electric Vehicle Customer Experience Specialist

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

PERCEPTA

A Dream

Great company to grow with.

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Jobs at Percepta