Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Flexible schedules, PTO, Work from home" ((in 70 reviews)); "The benefits are great." ((in 49 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "percepta provides great training to help you be prepared for the job your hired for" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 16 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "No bonuses" ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

4.0

Jul 28, 2022

Opnions

Verizon scheduling

Recommend

CEO approval

Business Outlook

Pros

I like that you get to work, and work over time.

Cons

But just feel that at times the pay is not correct I have asked for it to be explained but it is not making sense.

5.0

Jul 28, 2022

Excellent Company

Team lead

Recommend

CEO approval

Business Outlook

Pros

Advancement Opportunities Benefits Culture Work/Life Balance Remote

Cons

No cons with my employment

Percepta Response

3y

Thanks for all you do to keep your team rolling, and our customers happy. We appreciate you and all your hard work!

5.0

Jul 28, 2022

Great place to work!

Customer service manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Having the flexibility to work both in the office and at home is truly a blessing in todays world. Everyone that I have come to know here at Percepta is so knowledgeable and friendly. There is no way anyone would not succeed here if they didnt put in the effort it takes to be great. Percepta provides you with all of the tools to do great things!

Cons

The only thing i dislike is the shift bids. Although it does lend more flexibility to change your schedule every few months. sometimes you end up with a schedule that does not work for your situation.

Percepta Response

3y

We strive to deliver an exceptional employee experience for everyone here at Percepta. We appreciate what you do for our customers every day. If you have more you'd like to discuss, please feel free to email us at Percepta.hr@Percepta.com - thank you!

Viewing 445 - 447 of 977 Reviews

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Jobs at Percepta

Customer Care Representative I Marketing

Customer Care Representative II

Customer Care Representative

Customer Service Representative

Electric Vehicle Customer Experience Specialist

Percepta

Percepta reviews

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Reviews by job title

Opnions

Excellent Company

Great place to work!

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