Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 70 reviews)); "Work from home set up is great!" ((in 67 reviews)); "Benefits are good and explained well during training" ((in 48 reviews)); "Great team and good to work" ((in 33 reviews)); "The people you work with are great and friendly" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "The training was horrible and we learned Nothing!" ((in 38 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

5.0

Jul 25, 2022

Great culture and growth potential

Global operations program manager

Recommend

CEO approval

Business Outlook

Pros

I have been with Percepta for a number of years now and enjoyed every minute of it! Percepta is the first multi-national company that I've worked for and they have really welcomed me in & made me feel at home! I started out in the PMO, based on my experience and education background, and a door opened up for me in the Operation (with options being presented on both sides) I am truly grateful for that and I see it happen in many areas of the business.

Cons

Sometimes change can bring new strategies, personalities and approaches. however, you need to accept that change is inevitable and I really enjoy evolving with a company.

Percepta Response

3y

We love to promote and hire from within - it's one of the significant perks of being on the Percepta team. Happy to hear about your experience and your transition within the company. We know it can be a lot, but you are rocking it! Thanks for everything you do to help keep our customers happy.

5.0

Jul 25, 2022

Great team

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

All staff are incredibly friendly and helpful The atmosphere is really positive, upbeat and motivating Phenomenal opportunities for progression

Cons

Genuinely cannot think of any - time here has been overwhelmingly positive

Percepta Response

3y

Thank you for this great review and feedback - it's always great to hear. Remember, we believe the employee experience drives the customer experience - so if you come up with any great ideas to help us improve, let us know!

5.0

Jul 25, 2022

Great place to work

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Great Training 24/7 Support Individual recognition Career progression opportunities

Cons

Don't have any cons, I really enjoy working here

Percepta Response

3y

We are always looking at ways to make Percepta an awesome workplace! We have a team dedicated to employee engagement and ensuring our employees are recognized and engaged. If you ever have ideas or suggestions - we are an open book as well! Thanks!

Viewing 469 - 471 of 977 Reviews

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