Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 70 reviews)); "Work from home set up is great!" ((in 67 reviews)); "Benefits are good and explained well during training" ((in 48 reviews)); "Great team and good to work" ((in 33 reviews)); "The people you work with are great and friendly" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "The training was horrible and we learned Nothing!" ((in 38 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Jul 25, 2022

Speak Up!

Subject matter expert (sme)

Recommend

CEO approval

Business Outlook

Pros

Good atmosphere, positive energy, excellent teamwork

Cons

Better communication with customers as far as production build dates

Percepta Response

3y

We are thrilled to hear that you have had a wonderful experience at Percepta. Thanks for contributing to our fantastic team. If you want to share ideas to improve our processes, please email Percepta.hr@Percepta.com. We want to do what we can to improve where we can!

4.0

Jul 25, 2022

Think out of Box welcome

Business operations manager

Recommend

CEO approval

Business Outlook

Pros

You will always fully support on think out of box and speak out. Your initiatives are valuable to management.

Cons

Hybrid working might be difficult on maintaining people connectivity but we do love balancing WFH and Office.

Percepta Response

3y

Thank you for this great review and feedback - it's always great to hear when our folks are happy. We believe the employee experience drives the customer experience - so if you come up with any out-of-the-box ideas to help us improve, let us know by emailing percepta.hr@percepta.com.

4.0

Jul 25, 2022

Great place to work

Instructional designer

Recommend

CEO approval

Business Outlook

Pros

I love how the company values the wellbeing of its employees and open it is to new technology.

Cons

Tap into evidence-based learning strategies and learner-centric course development

Percepta Response

3y

Thank you for taking the time to provide feedback. We appreciate your input and are happy to hear you’re enjoying your experience at Percepta. If you have further feedback to share, please email us at percepta.hr@percepta.com.

Viewing 466 - 468 of 977 Reviews

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Jobs at Percepta

Customer Care Representative

Customer Care Representative II

Customer Care Representative I Marketing

Customer Service Representative

Electric Vehicle Customer Experience Specialist

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Speak Up!

Think out of Box welcome

Great place to work

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Jobs at Percepta