Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 77 reviews)); "Being able to work from home is great." ((in 63 reviews)); "Benefits are good and explained well during training" ((in 42 reviews)); "Good training and a change to get ahead" ((in 37 reviews)); "The people you work with are great and friendly" ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Aug 30, 2021

Proactive Solutions

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Percepta is a CRM team that truly offers a Proactive Solutions to it's clients and customers. A freshing approach to the customer experience world.

Cons

Benefit are on the lite side.

Percepta Response

4y

Thanks for the review! It's always our goal to provide a frictionless customer experience at every touchpoint for our clients. This is why we put in place the people, technology, processes, and mindsets needed to make this experience the best it can be. We'd like to hear more about your thoughts on the benefits. Feel free to reach out to us at percepta.hr@percepta.com with any feedback. Thanks again!

5.0

Aug 30, 2021

3 years so far

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great pay, great opportunity for advancement. I love working for this company, leadership team is very professional and understanding.

Cons

Only con is work some holidays but you get time in a half, so I never complain about more money!

Percepta Response

4y

Thanks for the review! Glad you're enjoying the competitive compensation/benefits, and you see opportunities for advancement. Internal mobility is very important to us. We appreciate all your hard work! Cheers!

4.0

Aug 25, 2021

A solid job with an excellent leader

Dispute resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Management. Solid legal work. Good company. Stable hours.

Cons

Low base pay. Lots of QA.

Percepta Response

4y

Thank you for taking the time to write a review. Glad to hear you're satisfied with management, hours, etc. We are constantly conducting market research to ensure that our compensation and benefits are competitive. If you'd like to provide more details about the QA issue you mention, feel free to reach out to us at percepta.hr@percepta.com. Cheers!

Viewing 649 - 651 of 977 Reviews

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Proactive Solutions

3 years so far

A solid job with an excellent leader

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