Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 77 reviews)); "Being able to work from home is great." ((in 63 reviews)); "Benefits are good and explained well during training" ((in 42 reviews)); "Good training and a change to get ahead" ((in 37 reviews)); "The people you work with are great and friendly" ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

5.0

Aug 23, 2021

Great Company to work for however, management does not care about employees

Dispute resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Super great company to work for.

Cons

However, Melbourne FL location, Management does not care for their employees and will attempt to get rid of you, or get rid of you to take the heat of off leadership.

Percepta Response

4y

While we appreciate the 5-star review, the issues you mentioned around management in Melbourne are very concerning to us. Our management team is always striving to deliver an excellent experience to our employees. We'd like to hear more about your experience in particular so that we may address it adequately. Please reach out to us directly at percepta.hr@percepta.com. Thanks!

4.0

Aug 17, 2021

Review

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Transparency, promotional opportunities, HR, the employees are generally very nice

Cons

Call center environment is not the best. Some jobs with same titles have different expectations

Percepta Response

4y

Thanks for the review! Transparency and internal mobility are both very important to us. We're also always striving to have a great environment for everyone. If you have any feedback on how we can improve or if you'd like to share more details about the job titles, feel free to email us at Percepta.hr@percepta.com.

4.0

Aug 11, 2021

Overall good place to work

Dealer support representative

Recommend

CEO approval

Business Outlook

Pros

- Fairly laid back environment - Very friendly and supportive staff - Good bonus pay for bilingual employee - Repetitive work; easy to get the hang of it - Provided with many resources for help

Cons

- Can be a lot of new information to learn at first - Stressful in the beginning

Percepta Response

4y

Thanks for the review! Glad to hear you're enjoying the work environment and supportive staff. We know it can be a lot of new information to learn. We have put a lot of time and resources into improving our training and onboarding experience. If you have any feedback on how we can improve, feel free to email us at Percepta.hr@percepta.com.

Viewing 652 - 654 of 977 Reviews

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Customer Care Representative II

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Percepta

Percepta reviews

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Reviews by job title

Great Company to work for however, management does not care about employees

Review

Overall good place to work

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