Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Work from home on company provided equipment is amazing!" ((in 66 reviews)); "Good benefits and paid holidays" ((in 48 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Great team and good to work" ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"The training was horrible and we learned Nothing!" ((in 35 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "No bonuses" ((in 9 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Aug 6, 2021

Looking for a company that gives you the flexibility to develop and grow? This is it.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Wide variety of roles, and tons of opportunity for growth. Everyone single person at Percepta has an opportunity to grow, and own their career path.

Cons

Fast pace, can be difficult for new employees to acclimate and familiarize themselves with the business.

Percepta Response

4y

Thank you for taking the time to write a review and sharing your positive experience! Internal mobility is very important to us, so glad to see the callout. Cheers!

1.0

Aug 5, 2021

Well known branded organisation

Customer services specialist

Recommend

CEO approval

Business Outlook

Pros

Remote Working so no travelling required but this could potentially change

Cons

KPI based - not customer focused. Lots to learn and could be a good role but insufficient time to be allowed to do role to full capacity Training is not as good as it should be - doesn't fulfil requirements to do the job and is not always in place HR poor - do not listen People who have been there a long time seem to have a developed an attitude that change is not something to consider Very poor staff retention

Percepta Response

4y

Thanks for taking the time to provide feedback. We're glad to hear you're enjoying working remotely. Training and development are very important to us at Percepta. We'd like to hear more about your experience so we can improve. Please email us at Percepta.hr@percepta.com. Thanks again!

5.0

Aug 4, 2021

Great place to learn

Analyst

Recommend

CEO approval

Business Outlook

Pros

I've been given some great opportunities to develop new skills

Cons

No issues at all. I'm really enjoying my time here

Percepta Response

4y

We appreciate you taking the time to write a review and share your positive experience with us! Training and development are very important at Percepta, so we're glad to hear that you've had opportunities to develop new skills. Thanks for the feedback!

Viewing 655 - 657 of 977 Reviews

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Customer Care Representative I Marketing

Customer Care Representative

Customer Service Representative

Customer Care Representative II

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Looking for a company that gives you the flexibility to develop and grow? This is it.

Well known branded organisation

Great place to learn

Top companies for "Compensation and Benefits" near you

Jobs at Percepta