Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Work from home on company provided equipment is amazing!" ((in 66 reviews)); "Good benefits and paid holidays" ((in 48 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Great team and good to work" ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"The training was horrible and we learned Nothing!" ((in 35 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "No bonuses" ((in 9 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(976 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (976 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 976 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

976 reviews

3.0

Jul 17, 2021

Eh

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Decent pay, friendly, fun, clean

Cons

They go by word of mouth and are quick to accuse

Percepta Response

4y

It's difficult to provide a good response without any additional information. However, our HR team would appreciate the opportunity to address your concerns directly so that we can improve in the future. Feel free to email us at Percepta.hr@percepta.com. Thanks!

2.0

Jul 6, 2021

Recent Changes Ruined a great company to work for

Zone manager

Recommend

CEO approval

Business Outlook

Pros

Advancement opportunity, good pay, great people

Cons

Metrics based merit system. Cannot be 3 minutes late - very inflexible when it comes to spontaneous situations that may arise - and no bend outside of rules.

Percepta Response

4y

Thanks for the feedback. Glad to hear you're happy with the compensation and opportunities for advancement. Internal mobility is very important to us, so it's good to see that being recognized here. At Percepta, our employees are more than a metric. We believe the employee experience drives the customer experience, so we go to great lengths to ensure that each employee has a positive one. Our HR team would appreciate the opportunity to address your concerns directly so that we can improve in the future. Feel free to email us at Percepta.hr@percepta.com. Thanks!

5.0

Jul 3, 2021

Love love love

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great company, love work environment

Cons

No cons as of yet great place too work

Percepta Response

4y

Thank you for taking the time to write a review and sharing your positive experience with us! Cheers!

Viewing 661 - 663 of 976 Reviews

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Jobs at Percepta

Instructional Designer

Customer Service Representative

Concierge Customer Service Representative

Senior Manager, Global Organizational Development

Customer Service Case Manager

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Eh

Recent Changes Ruined a great company to work for

Love love love

Top companies for "Compensation and Benefits" near you

Jobs at Percepta