Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Work from home on company provided equipment is amazing!" ((in 66 reviews)); "Good benefits and paid holidays" ((in 48 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Great team and good to work" ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"The training was horrible and we learned Nothing!" ((in 35 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "No bonuses" ((in 9 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(976 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 976 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

976 reviews

4.0

Jul 2, 2021

Good Start Up

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice Staff Helpful Work from home Company Values

Cons

Irate Customers Unorganized training Late work hours Stressful

Percepta Response

4y

Thanks for taking the time to provide feedback. We're glad to hear you're enjoying working remotely. Training and development are very important to us at Percepta. We'd like to hear more about your experience so we can improve. Please email us at Percepta.hr@percepta.com. Thanks again!

2.0

Jun 25, 2021

Concierge Specialist

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits, pay rate, coworkers, covid 19 support, coworkers

Cons

lack of leadership from management favortisim lack of schedule flexiblity

Percepta Response

4y

Glad to hear that you're satisfied with the compensation/benefits and COVID-19 support. We'd like to hear more about your situation with management so that we may address it adequately. Please reach out to us directly at percepta.hr@percepta.com. Thanks!

3.0

Jun 20, 2021

Customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote, laid-back environment, slow calls

Cons

Unorganized, short training class, need better communication between management

Percepta Response

5y

Thanks for taking the time to provide feedback. We're glad to hear you're enjoying working remotely. Training and development are very important to us at Percepta. We'd like to hear more about your experience so we can improve. Please email us at Percepta.hr@percepta.com. Thanks again!

Viewing 664 - 666 of 976 Reviews

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Jobs at Percepta

Bilingual Spanish Customer Support Representative (Volvo Car USA)

Customer Service Representative

Customer Care Representative

Bilingual French Customer Support Representative (Volvo Car USA)

Concierge Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good Start Up

Concierge Specialist

Customer service

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Jobs at Percepta