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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      67% would recommend to a friend

      (976 total reviews)

      Thomas Monaghan

      78% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      Percepta has an employee rating of 3.6 out of 5 stars, based on 976 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      976 reviews
      1.0
      May 27, 2021

      Don’t bother

      Case manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The job pays okay, and that’s about it!

      Cons

      Terrible job, very clicky, if your face doesn’t fit good luck! Constantly go back on what they say, referred a friend to work here and clearly kept extending probation until I handed in my notice so that they did not have to pay the bonus that is promised. It is definitely one of the worst jobs I have ever had and I have done some awful jobs. You will be expected to do more and more with no benefit. I was there just over a year due to COVID would of been a lot less, and the turnover of staff is ridiculous and that speaks volumes of how the company treat you and customers. Most people myself included, get scouted for the job. If you get that call, AVOID!

      avatar
      Percepta Response
      5y
      It's always our goal to deliver an exceptional employee experience. Unfortunately, it sounds like that wasn't your experience. We'd like to hear more about your situation so that we may address it adequately. Please reach out to us directly at percepta.hr@percepta.com. Thanks!
      2.0
      May 24, 2021

      Don’t work here

      Cudtomer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is great when working the correct hours

      Cons

      Treating of employees are bad

      avatar
      Percepta Response
      5y
      It's difficult to provide a good response without any additional information. However, our HR team would appreciate the opportunity to address your concerns directly so that we can improve in the future. Feel free to email us at Percepta.hr@percepta.com. Thanks!
      5.0
      May 21, 2021

      Great company supportive management.

      Senior team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home for some positions. Competitive pay. Holiday Pay / Overtime available. Useful career building training and skill refinement. Ability to think outside the box. No micro management. Ability to work directly with various product teams. Customer service agents that care about clients.

      Cons

      New Agent Only. Schedule for a new agent can be frustrating. Odd hours, split days or working every weekend/holiday. Open office floor plan was a negative change in my opinion.

      avatar
      Percepta Response
      5y
      Thanks for the review! We're glad to hear it's been such a positive experience for you so far. Let us know if you have any suggestions for ways we can improve. Thanks!
      Viewing 670 - 672 of 976 Reviews
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      ReviewsPercepta reviews

      Glassdoor has 1,041 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.