Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Work from home on company provided equipment is amazing!" ((in 66 reviews)); "Good benefits and paid holidays" ((in 48 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Great team and good to work" ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"The training was horrible and we learned Nothing!" ((in 35 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "No bonuses" ((in 9 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(976 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (976 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 976 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

976 reviews

5.0

May 20, 2021

Great place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Continued support as we moved to at home work. Zoom training was great. Keep us in the know in everything Percepta.

Cons

Pay is not the greatest.

2.0

May 17, 2021

Don't Even Bother

Fordpass guide

Recommend

CEO approval

Business Outlook

Pros

Some team leaders are good. Able to work from home due to Covid. Decent pay if you're single and/or only has one child.

Cons

Health benefits are subpar. Typical atmosphere when working with a large number of women. Computer glitches all the time. Supervisors and managers are intimidated if you have more education than they do. Not fair and consistent across the board. Crabs in a bucket mentality.

Percepta Response

5y

Thanks for the feedback. Glad to hear you're enjoying working from home and the compensation has been satisfactory. If you have any suggestions for how we can improve, we'd love to hear from you. Please email us at Percepta.hr@percepta.com. Thanks again!

5.0

May 16, 2021

Great place to work for, adds good value for your professional growth

Senior talent acquisition specialist

Recommend

CEO approval

Business Outlook

Pros

Supportive, good training, various different department to grow into, good management and friendly teams to be part off.

Cons

Job is demanding, requires lot of hard work and focus

Percepta Response

4y

Thank you for taking the time to write a review. Glad to see you've had such a positive experience. Cheers!

Viewing 673 - 675 of 976 Reviews

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Jobs at Percepta

Customer Care Representative

Customer Service Representative

Customer Care Representative I Marketing

Customer Care Representative II

Bilingual Spanish Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great place to work

Don't Even Bother

Great place to work for, adds good value for your professional growth

Top companies for "Compensation and Benefits" near you

Jobs at Percepta