Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 69 reviews)); "Work from home, weekends off, flexible schedule" ((in 68 reviews)); "Benefits are good and explained well during training" ((in 45 reviews)); "Good training and a change to get ahead" ((in 38 reviews)); "The people you work with are great and friendly" ((in 37 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 13 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "that only want you to be miserable and quit so that they do not have to pay severance or get unemployment filed upon them, extremely cliquey and favoritism was rampant." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

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Percepta

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

4.0

May 23, 2017

Upper management needs work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work in the Ford building, perks of a Ford employee

Cons

Need better upper management, lack of culture

Percepta Response

Thank you for using Glassdoor to connect with us and share your feedback. Enjoy the summer!

1.0

May 15, 2017

do not do it

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

there are no good reasons to work there. caring management is something they have not heard of do not even think of asking for time off to attend regular doctors appointments

Cons

bullying management style, not good on the work life balance or reasonable adjustment stuff and wo betide you have family issues or such like, you will be out the door one way or another

Percepta Response

Good morning. While it is unsettling to read your feedback, we are grateful that you are sharing it with us. Please connect with the Human Resources department in private to discuss any concerns that you have- we are more than happy to talk through your feelings to discuss in more detail. Take care.

4.0

May 15, 2017

job type

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

friendly staff and helpful leadership

Cons

constant customer complaints not easy to resolve

Percepta Response

Sounds like overall, you are enjoying your employment with Percepta. Great to hear!

Viewing 877 - 879 of 973 Reviews

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Jobs at Percepta

Customer Care Representative

Customer Care Representative III

Automotive Claims Representative

Customer Service Case Manager

Customer Service Case Manager