Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Work from home, and daytime schedule." ((in 71 reviews)); "Benefits are good and explained well during training" ((in 46 reviews)); "The people you work with are great and friendly" ((in 38 reviews)); "Great team and good to work" ((in 29 reviews))

What are the cons of working at Percepta according to real employee reviews?

"supervisors are overworked." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews)); "No bonuses" ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

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Percepta

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

3.0

Jul 23, 2016

Incentives were nice

Customer service representative tier i

Recommend

CEO approval

Business Outlook

Pros

I literally won all the good incentives, Nascar tickets, $200 city walk passes for a dinner and a movie, $200 christmas cash. There is no problem getting overtime and full-time shifts. Constant calls that make work go by fast. Nice management. Several dept to work in.

Cons

Crappy metrics, horrible schedule if you are not a top performer. Not much understanding when it comes to personal matters. Weekends shifts sucked because there were no managers to assist the customers that had issues. Such as stranded with no money for example. Collateral promotions.

3.0

Jul 7, 2016

Prepare to be lowballed

It support technician

Recommend

CEO approval

Business Outlook

Pros

There is a real sense of commodity within the organization and most will treat you like family.

Cons

Pay is below industry standard in all departments. Employees are encouraged to go above and beyond without any real incentive.

2.0

May 21, 2016

Overworked, severely underpaid

Csm

Recommend

CEO approval

Business Outlook

Pros

Schedule flexibility. Ability to manage that schedule. Still a bit of micromanagement

Cons

Typical call center downfalls. Always more work with no increase pay. Mgmt will use funds for superfluous things like new greenery, new kitchen area, ice cream day instead of increasing base salary

Viewing 904 - 906 of 973 Reviews

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Jobs at Percepta

Customer Relationship Service Representative

Outbound Contact Specialist

Customer Care Representative I Marketing

Customer Service Case Manager

Customer Care Representative III