Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 73 reviews)); "Good training, 3 days work from home" ((in 65 reviews)); "Benefits are good and explained well during training" ((in 45 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "Great team and good to work" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "Horrible Training and Onboarding Process" ((in 34 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

5.0

Jan 29, 2025

Reservation specialist

Head, cx services

Recommend

CEO approval

Business Outlook

Pros

Easy job, good environment, good bonuses, schedule

Cons

Traffic, is the only one I can recall

Percepta Response

1y

Thank you for your feedback! We’re glad to hear you enjoyed the work environment, bonuses, and schedule—sounds like a pretty good gig! If only we could do something about traffic… but unless we invent teleportation, we might be stuck with that one. We appreciate the time you spent with us and wish you all the best on your next adventure. Thanks for being part of the Percepta team!

2.0

Jan 24, 2025

Percepta

Cx supervisor senior

Recommend

CEO approval

Business Outlook

Pros

People on the phones are good

Cons

People in management are thick

Percepta Response

1y

Thank you for your feedback. We’re glad to hear you had a positive experience with the frontline team. We recognize that leadership plays a key role in creating a great work environment, and we’re always looking for ways to improve. If you’d like to share more about your experience, we’d love to hear from you at percepta.hr@percepta.com. Thank you for your time with us, and we appreciate your perspective.

5.0

Jan 17, 2025

.

Phone agent

Recommend

CEO approval

Business Outlook

Pros

Pretty cold environment overall for

Cons

No cons to announce at the moment

Percepta Response

1y

Thank you for your feedback! We’re glad to hear you’re having a positive experience so far. If you ever have suggestions or insights to share, we’d love to hear from you at percepta.hr@percepta.com. Thanks for all your hard work and being part of the Percepta team!

Viewing 115 - 117 of 973 Reviews

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Reservation specialist

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