Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Flexible schedules, PTO, Work from home" ((in 66 reviews)); "Benefits are good and explained well during training" ((in 47 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 43 reviews)); "The training was horrible and we learned Nothing!" ((in 37 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 13 reviews)); "No bonuses" ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

975 reviews

4.0

Apr 21, 2025

A Good Place to Work

Csx rep

Recommend

CEO approval

Business Outlook

Pros

Being able to work from home is great. Since this is a hybrid position, I work in an office as well. It adds some cohesiveness to the position. The managers are fair and work with you.

Cons

The WFO program is difficult to work with at times. The training feels rushed, and you are left unprepared for new tasks.

Percepta Response

1y

Thanks for sharing your experience! It’s great to hear you’re enjoying the flexibility of hybrid work and feel supported by your managers—that balance really can make all the difference. We appreciate your feedback around training too, and we’re always looking for ways to make the employee experience even better. Thanks for being part of the team and for everything you do!

2.0

Apr 2, 2025

Led by high school drop-outs

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You get your regular biweekly paycheck.

Cons

You can expect to stay in your job for light years if you are someone with an opinion or someone who tends to challenge your supervisors with unwelcomed questions. Horrible HR , horrible training. horrible trainers. Do your job and Stf-up mentality!

Percepta Response

1y

Thank you for taking the time to share your feedback. We understand that everyone’s experience is different, and we’re always looking for ways to improve the employee experience across all levels of the organization. If you’re open to sharing more, we’d welcome the opportunity to better understand your perspective. Please feel free to reach out to us at percepta.hr@percepta.com. We appreciate the time you spent with Percepta and wish you the best in your future endeavors.

1.0

Jan 30, 2025

Terrible Company

Zone manager

Recommend

CEO approval

Business Outlook

Pros

No pros. Management will sell out every employee that works for them if it means they are protected.

Cons

No company culture. They do not care about any employee and will just replace you with the next batch of workers from McDonalds.

Percepta Response

1y

Thank you for your feedback and for your many years of service. We’re sorry to hear that your experience didn’t meet your expectations. We strive to foster a strong company culture and value the contributions of every employee. Hearing different perspectives helps us grow, and we’d appreciate the opportunity to learn more about your experience. If you’re open to sharing, please reach out to us at percepta.hr@percepta.com. We truly appreciate your time with us and wish you the best in your future endeavors.

Viewing 118 - 120 of 975 Reviews

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