Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Flexible schedules, PTO, Work from home" ((in 66 reviews)); "Benefits are good and explained well during training" ((in 47 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 43 reviews)); "The training was horrible and we learned Nothing!" ((in 37 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 13 reviews)); "No bonuses" ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

2.0

Jan 1, 2025

Too much work for too little pay

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Remote WFH for most analyst

Cons

Outdated software Multiple trch issues that effect productivity No opportunities for advancement Bare minimum pay

Percepta Response

1y

Thank you for sharing your feedback. We’re glad to hear that remote work has been a positive aspect of your role. We work to stay competitive in the market when it comes to pay and are always looking for ways to grow and improve. We’d love to hear more about your experience so we can continue to make meaningful changes. Please feel free to reach out to us at percepta.hr@percepta.com. Thank you for your contributions to the team!

2.0

Dec 6, 2024

Kinda good

Ops supervisor

Recommend

CEO approval

Business Outlook

Pros

Decent pay for the area

Cons

Literally the people. It’s all who you know and you’re fired if the right people don’t like you

Percepta Response

1y

Thank you for sharing your feedback. We're glad to hear you find the pay competitive, but we're concerned about your comments regarding the workplace environment. We’d appreciate the opportunity to learn more about your experience. Please feel free to reach out to us at percepta.hr@percepta.com to discuss further. Your insights are important to us as we strive to create a positive and inclusive culture for everyone.

1.0

Nov 22, 2024

Laying off people without notice

Digital engagement specialist

Recommend

CEO approval

Business Outlook

Pros

Full-time remote work, that's it.

Cons

Very sad, not letting people even say good bye to their teams.

Percepta Response

1y

Thank you for your feedback. We’re sorry to hear about your experience. While we strive to handle transitions with care and respect, we understand this can be a difficult time. If you’d like to share more about your concerns, please feel free to reach out to percepta.hr@percepta.com. Your feedback is important to us.

Viewing 121 - 123 of 975 Reviews

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Jobs at Percepta

Customer Service Case Manager

Bilingual French Customer Service Case Manager

Customer Service Representative

Customer Service Case Manager

Concierge Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Too much work for too little pay

Kinda good

Laying off people without notice

Top companies for "Compensation and Benefits" near you

Jobs at Percepta