Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews
2.0
Aug 5, 2024
Recommend
CEO approval
Business Outlook

Pros

You meet nice people along the way

Cons

The demands increase but the pay doesn’t quite accommodate.

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Percepta Response
1y
Thank you for your feedback and for your six years of service at Percepta. We appreciate your acknowledgment of the positive relationships built during your time with us. Your insights are valuable, and we are committed to making improvements to retain and value our dedicated employees.
1.0
Jun 4, 2024

TERRIBLE

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote options 401K options are great

Cons

I will make a Reddit thread! It’s so much.

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Percepta Response
2y
Thank you for your feedback. We're pleased to hear you appreciate the remote options and 401K offerings. We take all feedback seriously and are committed to addressing concerns. We encourage open dialogue and invite you to share your specific issues directly with us so we can work towards a resolution. Thank you for your input and for being a part of Percepta.
1.0
May 23, 2024
Recommend
CEO approval
Business Outlook

Pros

They paid what they were legally required to.

Cons

Horrible pay, uncompetitive hourly rate, was barely above fast food or big box retail. Power Hungry Team Leaders, Managers, Senior Managers, Directors, VPs and UP - that only want you to be miserable and quit so that they do not have to pay severance or get unemployment filed upon them, extremely cliquey and favoritism was rampant. There was zero flexibility in schedule and your schedule could change at any time. Mandatory Return to Office - costs you money to go into an office where you don't have to be in the office to do your job, extremely inefficient. The "job" could be done 100% remotely, gas, food, time, these have significant impact on your hourly rate and mental health. The company culture is a joke and was NOT a valid reason to enforce RTO, pizza parties did not make up for lack of raises or bonuses that we deserved. They will outsource and offshore your department to other countries to save money in the short-term with NO warning, the company values quantity over quality. This company is a full decade behind others in terms of embracing the latest technology, the knowledge base systems we used to assist our front-line agents would crash or bug out so often that getting any productive work done was always a challenge.

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Percepta Response
2y
Thank you for sharing your experience. We're sorry to hear about your dissatisfaction. At Percepta, we are committed to continuous improvement and value all feedback as it helps us grow. We’d like to address a few points you raised: Flexibility: We no longer operate in Dearborn. At our Allen Park location, we have a program called MyFlex that offers employees the flexibility to work from home up to four times a year without penalty because we know "life happens." Schedule Changes: We ensure a 30-day notice for any schedule changes, which are handled through a structured shift bid process to maintain fairness. Return to Office: While some roles may require office presence, many do not. We strive to balance operational needs with employee convenience. Offshoring: Specifically, our Dearborn operations never experienced any offshoring. Same goes for our current Michigan site - Allen Park. We are dedicated to fostering a positive work environment and will continue to work on addressing these concerns. Thank you again for your feedback and we wish you the best in your future endeavors.
Viewing 127 - 129 of 975 Reviews

Glassdoor has 1,040 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.