Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 72 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Benefits are good and explained well during training" ((in 48 reviews)); "The people you work with are great and friendly" ((in 38 reviews)); "Great team and good to work" ((in 29 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "Horrible Training and Onboarding Process" ((in 32 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(974 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 974 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

974 reviews

5.0

Dec 18, 2024

A supportive and collaborative work environment.

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

The culture is highly inclusive and values diversity, ensuring everyone feels welcomed and respected. The open communication, strong team spirit, and recognition for achievements are strongly maintained. I truly appreciate the emphasis on professional development at Percepta.

Cons

You truly must be someone who can stay on task if you can not and are easily distracted, the company may not be for you.

Percepta Response

1y

Thank you for your wonderful feedback! We’re so glad to hear you’ve found the culture at Percepta to be inclusive, supportive, and focused on professional growth—it’s what we strive for every day. It’s also great to know that open communication and teamwork have stood out in your experience. We appreciate your thoughtful advice and your dedication over the past few years. Thank you for being a valued part of the team!

5.0

Dec 16, 2024

Great place to work; plenty of growth opportunities if you ask for it!

Sr vice president operations

Recommend

CEO approval

Business Outlook

Pros

Flexible, family oriented, autonomy, freedom to make changes that improve the organization.

Cons

None in comparison to other BPOs!

Percepta Response

1y

Thank you for your feedback! We’re delighted to hear that you’ve found Percepta to be a flexible and family-oriented workplace with opportunities for growth and meaningful contributions. It’s great to know that your experience stands out positively compared to other BPOs. We appreciate your dedication and insights as a Senior Vice President and look forward to continuing to grow together!

5.0

Dec 16, 2024

Good

Total rewards agent

Recommend

CEO approval

Business Outlook

Pros

My coworkers are caring and concerning people It make it feels as though its family

Cons

There are no as of yet.

Percepta Response

1y

Thank you for your feedback! We’re thrilled to hear that you feel a sense of family with your coworkers—it’s a testament to the supportive culture we aim to foster. If you ever have suggestions or ideas, we’d love to hear them. Thank you for being a valued part of the Percepta team for the past 3-4 years!

Viewing 130 - 132 of 974 Reviews

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Jobs at Percepta

Customer Service Representative

Bilingual Spanish Customer Service Representative

Concierge Customer Service Representative

Bilingual French Customer Service Representative

Concierge Customer Service Representative

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

A supportive and collaborative work environment.

Great place to work; plenty of growth opportunities if you ask for it!

Good

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