Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 72 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Benefits are good and explained well during training" ((in 48 reviews)); "The people you work with are great and friendly" ((in 38 reviews)); "Great team and good to work" ((in 29 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "Horrible Training and Onboarding Process" ((in 32 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(974 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 974 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

974 reviews

5.0

Dec 8, 2024

Being Heard

Staffing data coordinator

Recommend

CEO approval

Business Outlook

Pros

The good thing working with Percepta is all leadership and colleagues are easy to reach out they are all down to earth you won't feel intimated regardless of their positions, communication wise is very well executed in all updates and concerns about our company.

Cons

Can't think of anything at the moment. All good.

Percepta Response

1y

Thank you for sharing your thoughtful review and for being a valued member of the Percepta team for over six years! We're thrilled to hear that you appreciate the approachability of our leadership and colleagues and that communication has been a positive experience for you. Your kind words about staying humble and listening to employees resonate with us, as continuous improvement and connection are at the heart of what we do. Thank you for your dedication, and we’re excited to continue growing together!

2.0

Dec 6, 2024

Kinda good

Ops supervisor

Recommend

CEO approval

Business Outlook

Pros

Decent pay for the area

Cons

Literally the people. It’s all who you know and you’re fired if the right people don’t like you

Percepta Response

1y

Thank you for sharing your feedback. We're glad to hear you find the pay competitive, but we're concerned about your comments regarding the workplace environment. We’d appreciate the opportunity to learn more about your experience. Please feel free to reach out to us at percepta.hr@percepta.com to discuss further. Your insights are important to us as we strive to create a positive and inclusive culture for everyone.

2.0

Dec 1, 2024

Meh

Cxs customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

SOME supervisors are actually awesome human being. Remote work Easy job Provide laptop

Cons

Pay is terrible Constant changes keep adding responsibilities but give you a 20 cents raise and a new title

Percepta Response

1y

Thank you for taking the time to share your experience. We're glad to hear you appreciated the remote work opportunities and the support from some supervisors. We’d like to learn more about your feedback to better understand your perspective and explore ways we can continue improving. Please reach out to us at percepta.hr@percepta.com to share more details. Your insights are important to us.

Viewing 133 - 135 of 974 Reviews

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Jobs at Percepta

Customer Service Representative

Concierge Customer Service Representative

Bilingual Spanish Customer Service Representative

Bilingual French Customer Service Representative

Client Ownership Specialist

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Being Heard

Kinda good

Meh

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