Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Good benefits and paid holidays" ((in 40 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 35 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews)); "No bonuses" ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

3.0

Mar 18, 2024

okay company to work for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

pay is decent for our program,

Cons

just laid off 100 employees because lost contract with Ford to Ford of Mexico

Percepta Response

2y

Thank you for sharing your thoughts about your experience at Percepta. We appreciate your dedication over the past few years. We understand transitions can be challenging, but we're committed to fostering a positive work environment for our team. If you have any concerns or ideas you'd like to share, we're here to listen.

5.0

Feb 1, 2024

Percepta

Ford pass guide

Recommend

CEO approval

Business Outlook

Pros

Good pay, pay training in full.

Cons

Managers lack leadership and schedule changes may occurs

Percepta Response

2y

Thank you for sharing your experience with us! We're thrilled to hear that you had a fantastic time during your tenure at Percepta. It's fantastic to know that you found the pay and training to be exceptional. Your enthusiasm is contagious, and we're grateful for your positive feedback. We're constantly striving to improve, and your insights help us do just that. We wish you continued success in all your future endeavors!

3.0

Jan 29, 2024

Percepta

Zone manager

Recommend

CEO approval

Business Outlook

Pros

autonomy to do my job, great place to start automotive career

Cons

Ford is closing a lot of departments

Percepta Response

2y

Thank you for sharing your feedback with us. We're glad to hear that you appreciate the autonomy to do your job and find Percepta to be a great place to start your automotive career. Your dedication and contributions to our team are valued, and we appreciate your commitment to excellence. If you have any further feedback or suggestions, please feel free to share them with us.

Viewing 133 - 135 of 975 Reviews

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Jobs at Percepta

Customer Care Representative I Marketing

Electric Vehicle Customer Experience Specialist

Customer Care Representative

Customer Care Representative

Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

okay company to work for

Percepta

Percepta

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Jobs at Percepta