Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 64 reviews)); "Being able to work from home is great." ((in 60 reviews)); "Good benefits and paid holidays" ((in 45 reviews)); "The people you work with are great and friendly" ((in 33 reviews)); "Great team and good to work" ((in 26 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 37 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "No bonuses" ((in 10 reviews)); "that only want you to be miserable and quit so that they do not have to pay severance or get unemployment filed upon them, extremely cliquey and favoritism was rampant." ((in 10 reviews)); "Disorganization and poor communication" ((in 7 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(974 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 974 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

974 reviews

1.0

Nov 18, 2024

Run from this place!

Dealership specialist

Recommend

CEO approval

Business Outlook

Pros

Pay is not terrible but it is not great or even good. It’s meh… and you can pay for health/dental benefits. That are mediocre.

Cons

There is ZERO growth. A company that truly HATES its employees. HR is completely useless. And be prepared to KISS BUTT 24/7 or you will be hated by the inner percepta zombies… This is a job for a monkey. And a monkey wouldn’t even want to work here. Perfect for an idiot though!

Percepta Response

1y

Thank you for taking the time to share your thoughts. We're sorry to hear about your experience and take feedback seriously as we strive to create a supportive and inclusive workplace. If you're open to discussing your concerns further, please email us at percepta.hr@percepta.com.

1.0

Nov 14, 2024

Not worth it.

Digital engagement specialist

Recommend

CEO approval

Business Outlook

Pros

Work from home, one great supervisor

Cons

Terrible communication, resources and point of contacts are all contradictory, CRM sucks. Department layoffs. Poor upper management.

Percepta Response

1y

Thank you for sharing your feedback. We’re glad to hear you’ve had positive experiences with remote work and your supervisor. We understand how important effective communication, consistent resources, and tools are to our team members, and we’re committed to improving in these areas. We encourage you to reach out to percepta.hr@percepta.com so we can discuss your concerns further, Your input is valuable and helps us grow.

5.0

Nov 13, 2024

The best company I worked for in BPO industry

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay, benefits, friendly supervisors, non-toxic environment

Cons

Just like any other BPO companies we still need to report to work despite having strong typhoon and floodings

Percepta Response

1y

Thank you for your kind words and for recognizing our efforts to create a supportive and positive work environment. The well-being of our employees is a top priority, and we are continuously working to enhance our policies to ensure everyone's safety. Thank you for sharing your thoughts and for your time with Percepta!

Viewing 139 - 141 of 974 Reviews

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Customer Service Representative

Concierge Customer Service Representative

Bilingual Spanish Customer Service Representative

Bilingual French Customer Service Representative

Concierge Customer Service Representative

Percepta

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Run from this place!

Not worth it.

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