Percepta reviews

3.6

67% would recommend to a friend

(974 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Percepta has an employee rating of 3.6 out of 5 stars, based on 974 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

974 reviews
5.0
Nov 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Work life balance. People Support.

Cons

Tech. provided is not great.

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Percepta Response
1y
Thank you for sharing your feedback and highlighting our strong work-life balance and people-first culture. It’s encouraging to know that these aspects are positively impacting your experience. We appreciate your comments about the technology provided. We understand how essential it is to have reliable tech tools, especially in today’s remote and hybrid work environment. We value your input and commitment to making Percepta a better place for everyone. Please keep sharing your thoughts—they help us grow and improve.
4.0
Oct 31, 2024
Recommend
CEO approval
Business Outlook

Pros

Great team, fantastic employee rewards program, appreciation and recognition, team really comes together to provide support

Cons

The work is very stressful. There is a large emphasis placed on survey numbers and scores. Customers will rate negatively/impartially regardless of how well you perform as an agent if they do not get exactly what they ask for which impacts your performance/metrics.

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Percepta Response
1y
Thank you for your feedback and for highlighting the supportive team environment, recognition programs, and strong sense of camaraderie. We’re pleased that these aspects are helping to create a positive atmosphere, even in a high-stress role. We understand the challenges associated with performance metrics, especially when external factors like customer satisfaction scores can be influenced by things beyond your control. Your insights on this are valuable, and we’ll consider how we might better balance performance expectations to account for these nuances. We appreciate your dedication and your commitment to sharing feedback that helps us continuously improve. Thank you for being a valued member of the team!
1.0
Oct 26, 2024

Nope

Recommend
CEO approval
Business Outlook

Pros

3 days working from home

Cons

Everything else. Poor management mainly

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Percepta Response
1y
Thank you for your candid feedback. We’re glad that the flexibility of working from home has been a positive aspect of your experience. We understand your concerns about management and appreciate your honesty. Continuous improvement is a priority for us, and your suggestion highlights the importance of adapting our leadership approach to meet evolving needs. Thank you for sharing your thoughts, and for your continued service with Percepta.
Viewing 142 - 144 of 974 Reviews

Glassdoor has 1,039 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.