Percepta reviews

3.6

67% would recommend to a friend

(974 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Percepta has an employee rating of 3.6 out of 5 stars, based on 974 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

974 reviews
1.0
Oct 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Free snacks and the team

Cons

Micromanaging, very low salaries and increasing workload. I got around £700 before tax salary increase after 3 yrs. We have been told several times we can leave if we are not happy . Very toxic management that has made clear we are all replaceable. The team moral always low. The whole team always applying for new jobs. One of the worst places I've ever worked in.

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Percepta Response
1y
Thank you for sharing your experience. We’re pleased to hear you value the team and some of the perks we offer, like the free snacks. We take your concerns seriously, particularly regarding management style, workload, and salary progression. While it’s disheartening to hear that you feel micromanaged or undervalued, we want to clarify that our goal is to support employees in a positive and productive environment. Our leadership team has undergone changes recently, and we are focused on developing better ways to engage and support our employees, including regular visits from senior leaders to the London office to listen and address team concerns directly. In terms of compensation, we conduct annual salary benchmarking to ensure competitiveness in the London market, and increases are merit-based rather than tied to a specific timeframe. If there are discrepancies, we encourage open discussions with management or HR to address any concerns. We recognize the importance of addressing these issues and are committed to creating a workplace where everyone feels valued and supported. Your feedback helps us identify areas for improvement, and we appreciate you taking the time to share it.
2.0
Oct 25, 2024

Mentally Draining

Recommend
CEO approval
Business Outlook

Pros

Great coworkers Family atmosphere Good benefits expect healthcare. Good pay Work life/balance

Cons

Too many leaders Lack of transparency Leadership cares more about the performance stats than actual customer service. No consistency with rules. High turnover Boms play favorites and don’t respect employees. Advancement is almost impossible

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Percepta Response
1y
Thank you for your honest feedback. We appreciate hearing about the positives, including the supportive team atmosphere, benefits, and work-life balance. It’s great to know these aspects have been a good part of your experience. We understand your concerns about leadership structure, transparency, and the consistency of rules. We recognize that these issues can impact the work environment and overall employee well-being.We hear you on the importance of addressing mental stress and providing more recognition and support to those on the front lines. Reorganization efforts are currently underway, and your feedback helps guide us as we work toward creating a more balanced and effective structure. We truly value your dedication and commitment to the company, and we hope to make the necessary changes to enhance the experience for all team members. Thank you for taking the time to share your perspective.
2.0
Sep 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Schedule was good at first

Cons

Schedule became progressively worse at

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Percepta Response
1y
It seems like your experience as a Ford Pro Fleet Parts Specialist at Percepta started off well, especially with the initial schedule being a positive aspect. It’s good to hear that the early days had favorable elements. Thanks for sharing your thoughts!
Viewing 145 - 147 of 974 Reviews

Glassdoor has 1,039 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.