Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 64 reviews)); "Being able to work from home is great." ((in 60 reviews)); "Good benefits and paid holidays" ((in 45 reviews)); "The people you work with are great and friendly" ((in 33 reviews)); "Great team and good to work" ((in 26 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 37 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "No bonuses" ((in 10 reviews)); "that only want you to be miserable and quit so that they do not have to pay severance or get unemployment filed upon them, extremely cliquey and favoritism was rampant." ((in 10 reviews)); "Disorganization and poor communication" ((in 7 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(974 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 974 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

974 reviews

3.0

Sep 28, 2024

Work From Home

Technical service representative

Recommend

CEO approval

Business Outlook

Pros

You get to work from home

Cons

The pay is terrible, and promotions are based on who the managers like the most.

Percepta Response

1y

It sounds like you appreciated the opportunity to work from home during your time as a Technical Service Representative at Percepta. Remote work can be a great benefit, offering flexibility and convenience. Thanks for sharing your experience—others will find it helpful when considering similar roles!

5.0

Sep 22, 2024

Good Starter job in the field

Instructional designer

Recommend

CEO approval

Business Outlook

Pros

The position is fully remote, great company culture!

Cons

Pay is low for the market, benefits aren’t the greatest.

Percepta Response

1y

It sounds like your experience as an Instructional Designer at Percepta had its positives, especially with the fully remote work setup and a great company culture. Thanks for sharing your perspective—it’s valuable for others in the field!

4.0

Sep 18, 2024

Nice easy job

Dealer support specialist

Recommend

CEO approval

Business Outlook

Pros

Nice bosses Nice working environment Work from home most days Great on-site restaurant Mon-Fri only

Cons

The job was too mundane

Percepta Response

1y

It sounds like you had a positive overall experience working at Percepta, with supportive bosses, a good working environment, and flexible work-from-home options. It’s great to hear that the on-site restaurant and a Monday-to-Friday schedule added to the perks! However, it seems that the job may not have provided the challenge or variety you were looking for. Thank you for sharing your feedback!

Viewing 148 - 150 of 974 Reviews

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Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Work From Home

Good Starter job in the field

Nice easy job

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