Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 64 reviews)); "Being able to work from home is great." ((in 60 reviews)); "Good benefits and paid holidays" ((in 45 reviews)); "The people you work with are great and friendly" ((in 33 reviews)); "Great team and good to work" ((in 26 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 37 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "No bonuses" ((in 10 reviews)); "that only want you to be miserable and quit so that they do not have to pay severance or get unemployment filed upon them, extremely cliquey and favoritism was rampant." ((in 10 reviews)); "Disorganization and poor communication" ((in 7 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(974 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 974 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

974 reviews

5.0

Sep 16, 2024

Nice place to work

Workforce management analyst

Recommend

CEO approval

Business Outlook

Pros

Good management and quiet community

Cons

Okay location, place of travel mostly experience flooding

Percepta Response

1y

Thank you for sharing your feedback! We’re thrilled to hear that you appreciate the management and enjoy the community at Percepta. Your insight about the location is important, and we'll continue to take note of the travel-related concerns, especially around flooding. Ensuring that we maintain a positive and supportive work environment for all our employees remains our top priority. Thank you again for your contributions and for being part of the Percepta team!

1.0

Sep 16, 2024

Run

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

If you want something temporary while you find a company that’s actually the right fit for you, then this is a great place

Cons

They overwork and shut out the people that actually do their job. Their turnover rate is so high and the ones they try to replace the good employees with end up getting fired or quitting shortly after for the terrible pay and environment.

Percepta Response

1y

Thank you for taking the time to share your feedback. We appreciate your dedication and long-term service with the company. We’re committed to providing a supportive work environment and value constructive feedback to help us improve. We would like to learn more about your concerns and experiences so that we can address them directly. Please reach out to us at percepta.hr@percepta or connect with your local People Innovation representative to discuss this further. Your insights are important, and we are dedicated to creating a positive and inclusive workplace for all.

4.0

Sep 14, 2024

Decent pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I got to travel, manage data and work on a small team.

Cons

When a new contract was brought in for a new company we were all drowning due to lack of support and knowledge.

Percepta Response

1y

Thank you for sharing your experience with Percepta. We're glad to hear that you enjoyed the opportunities for travel and working in a close-knit team. We understand your concerns about the challenges faced with new contracts and the importance of support and knowledge during transitions. Your suggestion about having trainers with direct experience on the phones is valuable, and we appreciate your thoughtful advice. We'll continue working on ways to better support our teams in the future. Best of luck in your future endeavors!

Viewing 151 - 153 of 974 Reviews

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Customer Service Representative

Bilingual Spanish Customer Service Representative

Concierge Customer Service Representative

Bilingual French Customer Service Representative

Concierge Customer Service Representative

Percepta

Percepta reviews

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Nice place to work

Run

Decent pay

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