Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 64 reviews)); "Being able to work from home is great." ((in 60 reviews)); "Good benefits and paid holidays" ((in 45 reviews)); "The people you work with are great and friendly" ((in 33 reviews)); "Great team and good to work" ((in 26 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 37 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "No bonuses" ((in 10 reviews)); "that only want you to be miserable and quit so that they do not have to pay severance or get unemployment filed upon them, extremely cliquey and favoritism was rampant." ((in 10 reviews)); "Disorganization and poor communication" ((in 7 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(974 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 974 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

974 reviews

4.0

Aug 12, 2024

I absolutely love this company but hate the micromanaging

Case manager

Recommend

CEO approval

Business Outlook

Pros

I loved my coworkers and team leads. Benefits are good(kind of expensive), PTO and Vacation days start from day 1. Paid training. Pay was good for this position.

Cons

Training was rushed and I didn't feel prepared for my role. When asking for help, I got completely inaccurate answers. I solved the problem on my own and later resigned. As far as micromanaging, we were always being watched. Even if we made a certain face we would get counseled.

Percepta Response

1y

Thank you for sharing your experience and for your four years of dedication to Percepta. We're thrilled to hear that you loved your coworkers, team leads, and appreciated the benefits, PTO, vacation days, and paid training. It's important to us that our employees feel supported and valued in their roles. We appreciate your contributions during your time with us and wish you the best in your future endeavors. If you have any further thoughts or would like to discuss your experience in more detail, please don't hesitate to reach out to our People Innovation team at percepta.hr@percepta.com.

1.0

Aug 8, 2024

It’s ok

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home which is nice

Cons

Pay isn’t good at all

Percepta Response

1y

Thank you for sharing your experience. We’re glad to hear that you appreciate the flexibility of working from home, as we strive to provide a work-life balance for our team members. We recognize that competitive compensation is crucial, and we are continually evaluating our pay structure to ensure it aligns with the market and reflects the value our employees bring to Percepta. We’re committed to creating a rewarding environment where our employees can grow and thrive. If you have specific concerns or suggestions, we encourage you to reach out to your local People Innovation (PI) representative directly so we can address them.

4.0

Aug 6, 2024

Pay

Dispute resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Opportunities to advance are available

Cons

Pay doesn't meet living standards

Percepta Response

1y

Thank you for sharing your feedback and for your dedication to Percepta over the years. We're pleased you see opportunities for advancement within our company, as we strive to support professional growth. We appreciate your contributions and are dedicated to fostering a positive work environment.

Viewing 160 - 162 of 974 Reviews

Top companies for "Compensation and Benefits" near you

AT&T

3.8★Compensation & Benefits

Verizon

4.1★Compensation & Benefits

Comcast

3.8★Compensation & Benefits

Spectrum

3.8★Compensation & Benefits

Jobs at Percepta

Customer Service Representative

Bilingual Spanish Customer Service Representative

Concierge Customer Service Representative

Bilingual French Customer Service Representative

Concierge Customer Service Representative

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

I absolutely love this company but hate the micromanaging

It’s ok

Pay

Top companies for "Compensation and Benefits" near you

Jobs at Percepta

Percepta reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Percepta reviews FAQs

Jobs at Percepta