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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      67% would recommend to a friend

      (974 total reviews)

      Thomas Monaghan

      78% approve of CEO

      63% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Work/Life balance

      3.7

      Culture & values

      3.6

      Senior management

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      Percepta has an employee rating of 3.6 out of 5 stars, based on 974 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      974 reviews
      2.0
      Aug 5, 2024

      The moral of the company has gone down

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You meet nice people along the way

      Cons

      The demands increase but the pay doesn’t quite accommodate.

      avatar
      Percepta Response
      1y
      Thank you for your feedback and for your six years of service at Percepta. We appreciate your acknowledgment of the positive relationships built during your time with us. Your insights are valuable, and we are committed to making improvements to retain and value our dedicated employees.
      2.0
      Jul 25, 2024

      Mismanaged with high employee turnover.

      Technical support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote opportunities are available after working in the office for 6 months and if your "numbers are good". Lots of pizza parties and raffles! Any department that works with Ford Dealers is an OK job. Those folks at the dealership are just trying to do a job like you are, so generally there was mutual respect.

      Cons

      Mid-level management turnover was frequent. The communication between the Team Leads and upper leadership is lacking. There is a lot of do as I say don't ask questions attitude, or the other response is I don't know. Percepta is a partnership with Ford Motor Company and Ttec. Percepta treats Ford as their supreme overlord. I would avoid any position that deals directly with Ford Customers. You will be a verbal punching bag for all of Ford's mistakes, and there are a lot of them,

      avatar
      Percepta Response
      1y
      Thank you for sharing your experience with Percepta. We’re glad you appreciated the remote opportunities and engaging activities like pizza parties and raffles. However, we recognize the concerns you've raised. Your feedback on these issues is invaluable, and we are committed to improving our employees' experiences.
      3.0
      Jul 16, 2024

      Eh

      Rewards specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers are great. Easy work. Hybrid.

      Cons

      Management was not good, they're the reason I left

      avatar
      Percepta Response
      1y
      Thank you for your feedback. We're glad you enjoyed working with your co-workers and appreciated the hybrid work model. We're sorry to hear about your concerns with management. Please reach out to percepta.hr@percepta.com to discuss further. We wish you the best in your future endeavors.
      Viewing 163 - 165 of 974 Reviews
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      ReviewsPercepta reviews

      Glassdoor has 1,039 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.