Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 64 reviews)); "Being able to work from home is great." ((in 60 reviews)); "Good benefits and paid holidays" ((in 45 reviews)); "The people you work with are great and friendly" ((in 33 reviews)); "Great team and good to work" ((in 26 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 37 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "No bonuses" ((in 10 reviews)); "that only want you to be miserable and quit so that they do not have to pay severance or get unemployment filed upon them, extremely cliquey and favoritism was rampant." ((in 10 reviews)); "Disorganization and poor communication" ((in 7 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(974 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 974 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

974 reviews

5.0

Jul 9, 2024

Air Bag Recalls

Recall specialists

Recommend

CEO approval

Business Outlook

Pros

Good environment and perfect hours

Cons

Short Breaks and strict on time of breaks

Percepta Response

1y

Thank you for taking the time to share your experience at Percepta. We're pleased to hear that you enjoy the good environment and perfect hours in your role as a Recall Specialist. We also appreciate your feedback regarding the break times. Balancing productivity with employee well-being is important to us, and we'll consider your comments.

5.0

Jul 5, 2024

Solid worklife balance

Instructional designer

Recommend

CEO approval

Business Outlook

Pros

-Develops you to perform in role

Cons

-training and lack of tools

Percepta Response

1y

Thank you for sharing your experience working at Percepta. It's great to hear that you've found a solid work-life balance and feel developed in your role as an Instructional Designer. We appreciate your feedback on the training and tools provided.

1.0

Jun 26, 2024

Lost for words

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Hybrid and bonus some coworkers some good supervisors.

Cons

I learned real quick to protect my emotions. The Customers are horrible many people in the call center are in wrap time while calls are back to back hostile. Very unpleasant people who create a unhealthy environment.

Percepta Response

1y

Thank you for sharing your experience. We're sorry to hear about the challenges you faced. Please reach out to us at percepta.hr@percepta.com so we can discuss your concerns further and work towards making improvements. Best of luck in your future endeavors!

Viewing 169 - 171 of 974 Reviews

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Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Air Bag Recalls

Solid worklife balance

Lost for words

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