Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Good training, 3 days work from home" ((in 64 reviews)); "Benefits are good and explained well during training" ((in 47 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 47 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "supervisors are overworked." ((in 14 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

5.0

Feb 1, 2024

Percepta

Ford pass guide

Recommend

CEO approval

Business Outlook

Pros

Good pay, pay training in full.

Cons

Managers lack leadership and schedule changes may occurs

Percepta Response

2y

Thank you for sharing your experience with us! We're thrilled to hear that you had a fantastic time during your tenure at Percepta. It's fantastic to know that you found the pay and training to be exceptional. Your enthusiasm is contagious, and we're grateful for your positive feedback. We're constantly striving to improve, and your insights help us do just that. We wish you continued success in all your future endeavors!

1.0

Jan 30, 2024

Horrible

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If I could did give negative stars. No pros

Cons

The learning/education. Mangers sarcastic and rude and gaslight agents. Run away horrible company -1000 stars Company uses what information you given them in your calls and dispatch information to other than lies about it. Can’t go to the bathroom multiple times a day unless you have medical paperwork. Favoritism and rude mangers.

Percepta Response

2y

Thank you for sharing your feedback with us. We're disappointed to hear about your negative experiences. Creating a supportive and respectful work environment is a top priority for us. We appreciate your honesty and will use your feedback to drive positive change. If you have any further concerns or suggestions, please don't hesitate to reach out.

1.0

Jan 30, 2024

How To Mismanage Staff

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Ample Parking and on site canteen

Cons

Training process provided out of date information that was useless when you went live. Managers would go out of their way to not offer assistance to anyone that was having issues with cases. High Stress, Low Appreciation. CSR are hired in 'Waves', which is a sign that there is a huge attrition rate.

Percepta Response

2y

Thank you for sharing your feedback with us. We're disheartened to hear about your negative experience during your time at Percepta. Creating a supportive and effective work environment is a priority for us. If you have any further concerns or suggestions, please don't hesitate to reach out.

Viewing 241 - 243 of 975 Reviews

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Customer Care Representative I Marketing

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Percepta reviews

Company ratings over time

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Reviews by job title

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Horrible

How To Mismanage Staff

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