Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Good training, 3 days work from home" ((in 64 reviews)); "Benefits are good and explained well during training" ((in 47 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 47 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "supervisors are overworked." ((in 14 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

3.0

Jan 29, 2024

Percepta

Zone manager

Recommend

CEO approval

Business Outlook

Pros

autonomy to do my job, great place to start automotive career

Cons

Ford is closing a lot of departments

Percepta Response

2y

Thank you for sharing your feedback with us. We're glad to hear that you appreciate the autonomy to do your job and find Percepta to be a great place to start your automotive career. Your dedication and contributions to our team are valued, and we appreciate your commitment to excellence. If you have any further feedback or suggestions, please feel free to share them with us.

1.0

Jan 22, 2024

Awful Culture

Hr business partner

Recommend

CEO approval

Business Outlook

Pros

Positive and dedicated HR team who work collaboratively and professionally

Cons

Ops manage through fear and intimidation, examples have been given over many years but the bullying culture appears to be accepted No value or respect of HR Lack of understanding of a role of a HRBP internally Poor below market salary, which fits with the way HR are perceived

Percepta Response

2y

We appreciate you taking the time to share your experience with Percepta. Your feedback is valuable to us as we continuously strive to improve our employees’ experiences. Thank you for your time at Percepta. We wish you all the best in your future endeavors.

1.0

Jan 18, 2024

Cost Savings Galore! At the expense of quality work.

Workforce planning analyst

Recommend

CEO approval

Business Outlook

Pros

In the beginning, things were great. From entry level phone agent and up through the ranks of WFM. Plenty of challenging work, excellent colleagues, wonderful management, and genuine recognition.

Cons

Once a contract ended, unrelated to the company at large no less, cost recovery began. Admin roles began being outsourced to the Philippines to individuals who had no aptitude for the positions being granted. Mid level and department level managers were chastised, punished, and exited for bringing these concerns to the VP and executive level leadership, and from there the castle came crashing down.

Percepta Response

2y

We appreciate you taking the time to share your experience with Percepta. Your feedback is valuable to us as we continuously strive to improve our employees’ experiences. Thank you for your time at Percepta. We wish you all the best in your future endeavors.

Viewing 244 - 246 of 975 Reviews

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Jobs at Percepta

Customer Care Representative I Marketing

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Customer Care Representative

Customer Care Representative

Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Percepta

Awful Culture

Cost Savings Galore! At the expense of quality work.

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Jobs at Percepta