Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Flexible schedules, PTO, Work from home" ((in 66 reviews)); "Benefits are good and explained well during training" ((in 47 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 43 reviews)); "The training was horrible and we learned Nothing!" ((in 37 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 13 reviews)); "No bonuses" ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

5.0

Dec 16, 2023

Great work environment

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Pay Benefits Support Flexibility Growth

Cons

At times, lack of better planning of changes.

Percepta Response

2y

Thank you for your positive feedback! We're thrilled to hear that you enjoy the great work environment at Percepta. We strive to provide competitive pay, comprehensive benefits, and strong support for our employees, and we're glad to know that you appreciate these aspects. Your mention of flexibility and growth opportunities highlights our commitment to fostering a dynamic and rewarding workplace. Your satisfaction is important to us, and we're grateful for your contributions to our team. If you have any further suggestions or feedback, please feel free to share.

3.0

Dec 13, 2023

It’s a job

Technical service representative

Recommend

CEO approval

Business Outlook

Pros

Get to work from home, not much micro managing as long as you do your job and are productive

Cons

Not much recognition, low pay, phone calls

Percepta Response

2y

Thank you for sharing your feedback! We're glad to hear that you appreciate the flexibility of working from home and the autonomy to manage your workload. At Percepta, we prioritize creating an environment where employees can thrive while maintaining a healthy work-life balance. We understand the importance of recognition and competitive compensation, and we're continuously working to improve in these areas. Your input is invaluable, and we're committed to ensuring that our employees feel valued and rewarded for their contributions. If you have any further suggestions or feedback, please feel free to share. We appreciate your dedication to Percepta!

3.0

Dec 6, 2023

A lot of rooms for improvement

Customer support

Recommend

CEO approval

Business Outlook

Pros

Ability to Work from home

Cons

Toxic work environment, could you do better with training..It is too fast-paced.

Percepta Response

2y

Thank you for your feedback! We appreciate your perspective and take your comments seriously. At Percepta, we continuously strive to create a positive and supportive work environment for all employees. We understand the importance of effective training and are committed to providing resources and support to help our team members succeed. Your input regarding the pace of training is valuable, and we will take it into consideration as we work to improve our processes. We're grateful for the time you spent with us and wish you the best in your future endeavors. If you have any further suggestions or feedback, please feel free to share.

Viewing 256 - 258 of 975 Reviews

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Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great work environment

It’s a job

A lot of rooms for improvement

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Jobs at Percepta