Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Flexible schedules, PTO, Work from home" ((in 66 reviews)); "Benefits are good and explained well during training" ((in 47 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 43 reviews)); "The training was horrible and we learned Nothing!" ((in 37 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 13 reviews)); "No bonuses" ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

975 reviews

1.0

Jan 3, 2024

Don’t work there

Customer inquiry representative

Recommend

CEO approval

Business Outlook

Pros

Pay Good Equipment Nice break room

Cons

Unprofessional Unorganized Unfair They don’t care bout employees or customers

Percepta Response

2y

Thank you for sharing your feedback with us. We're sorry to hear about your experience. We take your concerns seriously and strive to maintain a professional and organized work environment where all employees are treated fairly and customers are valued. Your feedback is important to us, and we encourage you to reach out to HR or management with any specific concerns or suggestions for improvement. We are committed to ensuring that both our employees and customers are satisfied with their experience at Percepta.

3.0

Jan 3, 2024

It was ok

Zone manager

Recommend

CEO approval

Business Outlook

Pros

Remote work, great coworkers and managers

Cons

Chaotic restructures, pay not commensurate to market

Percepta Response

2y

Thank you for sharing your feedback with us. We're glad to hear that you appreciate the remote work option and enjoy working with your coworkers and managers. It's true, we value our veteran employees and are committed to showing them the respect and loyalty they deserve. If you have any further suggestions or concerns, please feel free to share them with us. We appreciate your dedication to Percepta.

4.0

Jan 3, 2024

Pay

Customer service representative iii/tech support

Recommend

CEO approval

Business Outlook

Pros

Hiring process is moves at a fast pace.

Cons

Company should offer better pay based on experience and skills,

Percepta Response

2y

Thank you for sharing your feedback! We're delighted to hear that you found our hiring process to be efficient and fast-paced. We continuously strive to make the onboarding experience as smooth as possible for our employees. Rest assured, we're committed to offering competitive compensation packages that reflect the skills and experience of our team members. We're grateful for your contributions to Percepta and look forward to continuing our journey together. If you have any further suggestions or feedback, please feel free to share.

Viewing 253 - 255 of 975 Reviews

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Jobs at Percepta

Customer Service Case Manager

Bilingual French Customer Service Case Manager

Customer Service Representative

Concierge Customer Service Representative

Vehicle Programs Specialist

Percepta

Percepta reviews

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Don’t work there

It was ok

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