Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 77 reviews)); "Being able to work from home is great." ((in 63 reviews)); "Benefits are good and explained well during training" ((in 42 reviews)); "Good training and a change to get ahead" ((in 37 reviews)); "The people you work with are great and friendly" ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

4.0

Apr 22, 2025

i enjoy coming into work most days

Mph

Recommend

CEO approval

Business Outlook

Pros

great management and team leads they provide the tools and resources to make the job easier. great incentives and bonuses also the enthusiastic energy team leads provides motivation amongs peers.

Cons

cx hub, quality assurance monitoring strick regimen

Percepta Response

1y

Thanks for sharing your experience! We love hearing that you feel supported by your team leads and management—it really makes all the difference. We're glad the tools, resources, and energy are helping you stay motivated and enjoy the work you do. Thanks for everything you bring to the Percepta team!

5.0

Apr 22, 2025

Love working here!

Ecommerce associate

Recommend

CEO approval

Business Outlook

Pros

The pro's to this job is that the Team Leads genuinley care about helping you be the best employee you can be. I feel comfortable and valued.

Cons

The only con i can think of is i wish there was overtime.

Percepta Response

1y

Thank you for sharing your experience! It’s so great to hear that you feel valued and supported—that’s exactly what we hope to create for every employee. We’ll definitely keep your feedback in mind and continue finding ways to listen and grow together. We’re lucky to have you on the team—thanks for everything you do!

4.0

Apr 21, 2025

I love it

Parts sales consultant

Recommend

CEO approval

Business Outlook

Pros

Stable income Great support team Opportunity for growth within the company

Cons

Not many shifts available mainly 9-5

Percepta Response

1y

Thank you for sharing your experience! It’s wonderful to hear that you’re enjoying the support, stability, and growth opportunities at Percepta. We love seeing team members build their careers with us and truly appreciate all that you bring to the team. Thanks again for being such an important part of Percepta!

Viewing 265 - 267 of 977 Reviews

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Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

i enjoy coming into work most days

Love working here!

I love it

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