Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 77 reviews)); "Being able to work from home is great." ((in 63 reviews)); "Benefits are good and explained well during training" ((in 42 reviews)); "Good training and a change to get ahead" ((in 37 reviews)); "The people you work with are great and friendly" ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Apr 21, 2025

Empower Teamwork

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I've spent the last 4 years at this company and can wholeheartedly say that the communication between employees and higher-ups is excellent.

Cons

The prospect of higher pay for starters could encourage employees to apply more.

Percepta Response

1y

Thank you for sharing your experience with us! It’s so great to hear that communication and teamwork have made such a positive impact—that’s exactly the environment we work hard to build every day. We’re lucky to have dedicated team members like you who help bring it to life. Thanks for being such an important part of the Percepta family!

4.0

Apr 21, 2025

Hello

Social media manager

Recommend

CEO approval

Business Outlook

Pros

Flexible PTO, Love the work from home one day a week.

Cons

Unorganized overworked management effects employment.

Percepta Response

1y

Thank you for sharing your feedback! We’re happy to hear you’re enjoying the flexibility and remote work options. We know how important balance and support are, and we’re always looking for ways to keep improving the employee experience. Thanks for being part of the team and for everything you do!

4.0

Apr 10, 2025

Great Entry Level Job

Commercial solutions specialist

Recommend

CEO approval

Business Outlook

Pros

Paid Time off 401k Match Company Rewards Program Remote Company Provided Equipment

Cons

Low Salary Expensive Health Insurance

Percepta Response

1y

Thanks for the shoutout—and for being with us all these years! We’re happy to hear you’re enjoying the perks, flexibility, and the rewards along the way. We appreciate your dedication and everything you bring to the team! Feel free to reach out anytime at percepta.hr@percepta.com.

Viewing 268 - 270 of 977 Reviews

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Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Empower Teamwork

Hello

Great Entry Level Job

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Jobs at Percepta