Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Work from home on company provided equipment is amazing!" ((in 70 reviews)); "The benefits are great." ((in 40 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "Great team and good to work" ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 34 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

3.0

Jan 30, 2025

Hard job

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

Possibility of moving up in the company or going to other departments, reward system, great co-workers

Cons

Worked hard to be promoted then was demoted due to business needs, but told work performance was great! Make it make sense!

Percepta Response

1y

Thank you for your feedback and for your dedication over the past few years! We’re happy to hear you’ve found growth opportunities, a great team, and our rewards system to be positive aspects of your experience. We also understand how important career progression is, and we appreciate you sharing your perspective. We’d want to hear more about your experience so we can continue to improve. Please feel free to reach out to us at percepta.hr@percepta.com. Thank you for being a valued part of the team!

5.0

Jan 17, 2025

.

Phone agent

Recommend

CEO approval

Business Outlook

Pros

Pretty cold environment overall for

Cons

No cons to announce at the moment

Percepta Response

1y

Thank you for your feedback! We’re glad to hear you’re having a positive experience so far. If you ever have suggestions or insights to share, we’d love to hear from you at percepta.hr@percepta.com. Thanks for all your hard work and being part of the Percepta team!

1.0

Jan 15, 2025

Do not recommend

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There is opportunity for career development

Cons

There is no flexibility with this company

Percepta Response

1y

Thank you for your feedback. We’re glad to hear you see opportunities for career development at Percepta. We’d love to better understand your perspective on flexibility and what challenges you’ve experienced. Your feedback is important as we continue to grow and improve. If you’re open to sharing more, please reach out to us at percepta.hr@percepta.com. Thank you for being part of the team!

Viewing 286 - 288 of 977 Reviews

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