Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Good benefits and paid holidays" ((in 40 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 35 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews)); "No bonuses" ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

4.0

Aug 7, 2023

Decent base pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Had a flexible schedule Good benefits

Cons

process changes frequently Could have better Compensation and bonuses

Percepta Response

2y

Thank you for sharing your thoughts on your time at Percepta! We're thrilled to hear that you enjoyed the flexible schedule and the good benefits we offer. Your feedback is valuable as we continue to strive for improvement. We appreciate your hard work as a Customer Service Representative and wish you all the best in your future endeavors. Keep shining bright!

4.0

Aug 3, 2023

Wonderful people

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

Very kind environment lgbt+ friendly diverse

Cons

had us work through hurricanes and did not offer paid time off for the storms did not accept doctor's notes and would threaten termination if you were out too long, no matter the cause

Percepta Response

2y

Thank you for sharing your positive experience with us! We're thrilled to hear that you found our environment to be kind, diverse, and LGBT+ friendly. At Percepta, we truly value our team and the vibrant community we've built. We appreciate your valuable feedback and your time with us. Your insights are important as we continue to enhance our work culture and support our employees. Wishing you all the best in your future endeavors!

5.0

Aug 3, 2023

Percepta a Great place to WORK! 💙

Training assistant

Recommend

CEO approval

Business Outlook

Pros

Percepta offers a host of great advantages for its employees, making it an appealing workplace. Some of the Percepta Pros include a supportive and inclusive work culture that fosters teamwork and collaboration, opportunities for career growth and development, and a strong emphasis on employee well-being and work-life balance. Additionally, the company provides comprehensive training and resources to ensure that its employees have the tools they need to excel in their roles. Overall, working at Percepta can be a rewarding experience that allows individuals to thrive and make a positive impact in their careers.

Cons

I cannot see anything opportunities that need to work on.

Percepta Response

2y

Thank you so much for sharing your positive experience as a Training Assistant at Percepta! 💙 We're thrilled to hear that you're enjoying our supportive and inclusive work culture, and that you're finding ample opportunities for career growth and development. Our commitment to employee well-being and work-life balance is something we hold dear. It's fantastic to know that you're benefiting from our comprehensive training and resources too. Keep up the amazing work, and here's to many more rewarding experiences and positive impacts in your career journey with Percepta!

Viewing 292 - 294 of 975 Reviews

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Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Decent base pay

Wonderful people

Percepta a Great place to WORK! 💙

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