Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Good benefits and paid holidays" ((in 40 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 35 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews)); "No bonuses" ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

975 reviews

5.0

Jul 30, 2023

Positive & Growth-Oriented

Parts specialist

Recommend

CEO approval

Business Outlook

Pros

- Positive environment - Thorough training - Advancement opportunities - Option to work from home/hybrid schedule

Cons

Unsure as of this moment, it seems to be a pretty positive and encouraging environment, possibly a lack of inter-department communication.

Percepta Response

2y

Thanks for leaving your stellar review and sharing your experience! We're thrilled to hear that you're enjoying the positive and growth-oriented atmosphere here at Percepta! Thank you for your valuable feedback, and keep up the fantastic work! We look forward to watching you grow and succeed at Percepta!

5.0

Jul 28, 2023

Great place to work

Dispute resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Flexible schedules, PTO, Work from home

Cons

I am so grateful at this time, I cannot think of cons.

Percepta Response

2y

Thanks a ton for your fantastic review! We're thrilled to hear that you've been enjoying your time at Percepta for over two decades now. 🎉 We appreciate your dedication and contribution to the team! Keep up the great work, and if you ever need anything, don't hesitate to reach out. We're here to support you all the way. 😄

5.0

Jul 25, 2023

great collaborative work environment

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Collaborative, fun and energetic work environment. Always looking for ways to improve the business

Cons

I do miss the energy of more on site work

Percepta Response

2y

Thank you so much for sharing your positive experience here at Percepta! We're thrilled to hear that you enjoy our collaborative and energetic work environment. 😄 It's wonderful to have team members like you who embrace the spirit of cooperation and contribute to making our workplace a fun and enjoyable one. Keep up the fantastic work, and thank you for being part of the Percepta family!

Viewing 295 - 297 of 975 Reviews

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Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Positive & Growth-Oriented

Great place to work

great collaborative work environment

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