Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Work from home on company provided equipment is amazing!" ((in 70 reviews)); "The benefits are great." ((in 40 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "Great team and good to work" ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 34 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

3.0

Dec 25, 2024

Good experience

Case manager

Recommend

CEO approval

Business Outlook

Pros

Good pay, PTO Good schedules,

Cons

Management shows favoritism They don’t care about their employees High turnover over.

Percepta Response

1y

Thank you for your feedback. We’re happy to hear you appreciated the pay, PTO, and scheduling during your time with us. We’re always looking for ways to grow and improve and would love to learn more about your experience. If you’re open to sharing, please reach out to us at percepta.hr@percepta.com. Thank you for your contributions, and we wish you the best in your future endeavors.

3.0

Dec 23, 2024

Decent place to work

G&a

Recommend

CEO approval

Business Outlook

Pros

they try to treat employees well

Cons

many employees do not make a decent wage to live off

Percepta Response

1y

Thank you for your feedback. We’re glad to hear you feel efforts are made to support employees. While we strive to offer competitive pay and benefits, we understand there’s always room to grow. We’d love to hear more about your experience so we can continue to improve. Please feel free to reach out to us at percepta.hr@percepta.com. Thank you for your dedication over the past several years!

5.0

Dec 20, 2024

10/10

Bilingual case manager

Recommend

CEO approval

Business Outlook

Pros

love the flexible schedules, Hybrid schedule, Lunches provided sometimes, benefits are great. Who doesn't love free coffee!!

Cons

nothing, if you just work Saturdays its hybrid.

Percepta Response

1y

Thank you for your feedback! We’re thrilled to hear you’re enjoying the flexibility, hybrid schedules, and little perks like free coffee—those details matter! It’s great to know you’re finding value in the benefits as well. If you ever have more thoughts to share, we’re always here to listen. Thanks for being part of the team!

Viewing 292 - 294 of 977 Reviews

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good experience

Decent place to work

10/10

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Jobs at Percepta