Poor Culture, Toxic Environment, and Gaslighting Management
Pros
Support Center leadership will keep you in the loop of what is happening within the Support Center, and you will have plenty of opportunities to learn.
Cons
The Support Center is VERY inflexible, and your time and effort will be taken advantage of. Culture is extremely poor and gets poorer by the day. High turnover, and ever-increasing responsibilities with no change in compensation, benefits, or work-life balance. Gas-lighting is off the hook, and it is not uncommon to feel cut off and disconnected from other departments and peers. Promotion/growth is glacially slow if your values/thoughts are different than those within leadership, and you will eventually hit a ceiling, as those at the director level and above choose to turn a blind eye to the failings of those in management positions below them. The Support Center now operates as a traditional call center, and not an actual Support Center; focus is always on how many tickets you can close and not on actually assisting clients. Support is a toxic department, but outside of the department, your experience may vary.