PerfectServe reviews

4.4

91% would recommend to a friend

(288 total reviews)
avatar

Guillaume Castel

98% approve of CEO

93% positive business outlook

PerfectServe has an employee rating of 4.4 out of 5 stars, based on 288 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PerfectServe employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

288 reviews
5.0
Jul 19, 2023

PerfectServe is Perfect!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Pay and benefits are excellent. 2. Work from home. 3. Management cares about me and what I do. I really feel that management has my back. And they actually listen to my ideas! 4. The team I work with is wonderful.

Cons

None that I can see.

avatar
PerfectServe Response
2y
Love the title! Thanks for the feedback. -PerfectServe PeopleOps Team
4.0
Jul 13, 2023

Mostly good, but could use some changes

Recommend
CEO approval
Business Outlook

Pros

The most diverse company I have ever worked for, which is appreciative. Love the American + Canadian holidays - it really helps provide a good work/life balance. My manager encourages us to take time off and understands family comes first. Most departments are easy to work with and share the goal of providing the best customer experience possible. Also love the remote environment.

Cons

Daily stand-ups are a little much, but understandable given the remote work. A specific department is too difficult to work with, it's almost unbearable. Just to ask for a simple task is like asking for the Declaration of Independence to be altered. Along with that, not having the correct tools/access to do your job efficiently is a major pain, which is why you have to engage this department to do it for you. After that - it may or may not get done within the next three months and yet no one seems to care about how they drag their feet on everything - not even senior leadership. It seems they can get away with avoiding tasks under the mask of "process improvement" even when there is customer impact. Way too much "red tape" to get anything done. Priorities seem to shift suddenly (typically when the aforementioned department throws a wrench in the plan). However, it's understandable when the customer doesn't come to the table ready to get moving with implementation- that cannot be avoided.

avatar
PerfectServe Response
2y
Thank you for this feedback. We take all of the feedback we get from Glassdoor and other internal and external venues/platforms very seriously. We agree that the daily huddles can be a lot, but we believe they are a worthwhile tradeoff to stay connected as we continue to work remotely during a time when many tech companies are forcing their employees back into the office. We've heard loud and clear from our employees that people would prefer a few additional meetings each week over a commute to a physical office. Regarding the feedback about working with the difficult department, if you haven't already done this, please consider communicating it to your leader and/or our chief operating officer - Jeff Brown. We look forward to working to convert you to a 5/5! -PerfectServe PeopleOps Team
5.0
Jun 4, 2023
Recommend
CEO approval
Business Outlook

Pros

Great company to work for, leadership is focused on growing your skills and developing your business

Cons

May have to work over regular business hours

avatar
PerfectServe Response
3y
Thanks for taking the time to post this review. Super appreciated - PerfectServe PeopleOps team
Viewing 196 - 198 of 288 Reviews

Glassdoor has 293 PerfectServe reviews submitted anonymously by PerfectServe employees. Read employee reviews and ratings on Glassdoor to decide if PerfectServe is right for you.