Does PerfectServe pay their employees well?

According to anonymously submitted Glassdoor reviews, PerfectServe employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at PerfectServe. This rating has been stable over the past 12 months.

How satisfied are employees working at PerfectServe?

91% of PerfectServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PerfectServe 4.5 out of 5 for work life balance, 4.7 for culture and values and 4.5 for career opportunities.

What are the top reviewed jobs at PerfectServe?

Consultant (12) , Business Development Representative (BDR) (9) , Business Specialist (7) , Technical Consultant (7) , Specialist (6) , Support Center Specialist (6) , Support Specialist (6) , Customer Success Advisor (5) , Sales (5) , Software Engineer (5) , Implementation Consultant (4) , Practice Consultant (4) , Customer Support Specialist (3) , Executive Assistant (3) , Marketing (3)

What are the pros of working at PerfectServe according to real employee reviews?

"The culture I believed at this time was great." ((in 27 reviews)); "Great people and environment" ((in 24 reviews)); "Great work life balance" ((in 13 reviews)); "If you are needed you get flexibility and decent pay." ((in 12 reviews)); "Work from home and multiple shifts available." ((in 11 reviews))

What are the cons of working at PerfectServe according to real employee reviews?

"not even senior leadership." ((in 13 reviews)); "abusive management and constantly bullied into working overtime , got outed as trans in the middle of a big meeting with multiple higher managers for literally no reason other than my manager thought it would be funny to ask about it" ((in 12 reviews)); "Not always 100% clear on who is responsible for what project, but this communication has improved since I joined and have learned the ropes." ((in 3 reviews))

PerfectServe reviews

4.4

91% would recommend to a friend

(286 total reviews)

Guillaume Castel

98% approve of CEO

93% positive business outlook

Ratings by category

4.7

Culture & values

4.5

Diversity & inclusion

4.5

Work/Life balance

4.5

Career opportunities

4.4

Senior management

4.0

Compensation and benefits

PerfectServe has an employee rating of 4.4 out of 5 stars, based on 286 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PerfectServe employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

286 reviews

1.0

Nov 23, 2022

Political Party, not a Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I'd not call this a company. It's basically a politics playground with a spineless CEO and utmost unethical management. I'd never recommend this company to my enemies even.

Cons

dirty politics unethical decisions sham values

PerfectServe Response

3y

We readily accept (and expect) criticism on Glassdoor, but the outlandish tenor and content of this review lead us to believe it's simply not real. These kinds of spam/troll attempts undercut the purpose of this website, and as such, we've flagged this one for Glassdoor to review.

5.0

Oct 27, 2022

Working Hard on Ensuring a Good Culture

Training and development specialist

Recommend

CEO approval

Business Outlook

Pros

- Pretty fantastic at honouring Work/Life Balance - Fully Remote, with offices available if you like to go in and socialize a bit - Great development team - involved Senior Leadership Team - Great PTO and holiday coverage (both Canadian/US holidays observed by the whole company)

Cons

- Customer facing side of the business can be a bit detached from the reality of development deliverables - Cliques tend to form down the different product lines, despite how important all products are to our survival as a company

PerfectServe Response

3y

We really appreciate you taking the time to give us this feedback. We agree with all of it - the good and the areas were we have opportunities to improve. -PerfectServe PeopleOps team

3.0

May 31, 2022

Good ideas / Poor leadership

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Work from home - Half-day Fridays during summer - Holidays from both USA and Canada - Lots of very intelligent people to bounce ideas off of and learn from

Cons

- Not enough technical staff to support the existing products - New products do not have teams created to support them - Upkeep only happens after emergencies - Heavy reliance of overtime / on-call to accomplish business goals - Compensation and benefits are low based on expecations (not titles)

PerfectServe Response

3y

Thank you for your feedback - the good and the bad. We are working hard to address your staffing concerns. I agree that we have opportunities to improve our organizational readiness when we launch new products. This was a big topic during a recent leadership meeting. I feel good about the plan the team discussed. We should see improvement in this area when we launch our new call center product. We are also in the process of reviewing our total rewards program to make sure we remain competitive in the market. -Jeff Brown (COO)

Viewing 274 - 276 of 286 Reviews

Jobs at PerfectServe

Support Center Consultant

Support Center Shift Supervisor - US Remote

Business Development Representative - US Remote

Manager, Project Management Office - US Remote

Sales Operations Manager - US Remote

PerfectServe

PerfectServe reviews

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Reviews by job title

Political Party, not a Company

Working Hard on Ensuring a Good Culture

Good ideas / Poor leadership

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