PetSmart reviews

3.1

37% would recommend to a friend

(10,808 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Dec 21, 2017

Store Leader

Recommend
CEO approval
Business Outlook

Pros

Very passionate people who care deeply for what they do. Fast paced environment and a good peer group to reach out to.

Cons

With the structure as it is trying to get a career minded individual is very difficult. Most of the people that apply are school aged and only get 15-20 hours per week.

2.0
Dec 19, 2017

Terrible Senior Management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pet is a large, thriving category and PetSmart is the leader, especially after acquiring Chewy.com.

Cons

There is no clear vision or strategy There is no investment in the business or long term thinking People are treated as workers, and not as humans. Human Resources exists for management, not for employees - a mantra that is entirely true here. In a "warm" category like pets...PetSmart has a very cold approach

5.0
Nov 28, 2017
Recommend
CEO approval
Business Outlook

Pros

Flexible Hours Okay pay for a College Student Fun Management

Cons

Some managers are too strict/paranoid and can bring negativity into the work environment No upward movement (at least for me, I was there for a year and left bc there was no movement)

Viewing 307 - 309 of 10,808 Reviews

Glassdoor has 11,073 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.