PetSmart reviews

3.1

37% would recommend to a friend

(10,808 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
May 12, 2018

Unfair

Recommend
CEO approval
Business Outlook

Pros

15% employee discount Flexible scheduling Dogs dogs dogs

Cons

45% email capture or else you get written up and less hours. Sell one puppy guide every shift or else you get less hours. The pay is awful for the amount of tasks they have you do. If your email is low or you haven’t sold any puppy guides, they’ll force you to stay on the register for your whole shift as punishment. (Even 8 hour shifts).

3.0
Apr 21, 2018

Come for the pets.

Recommend
CEO approval
Business Outlook

Pros

You get to see lots of animals and get to know them. For full time you get decent benefits, medical, dental, vision, vacation, stock purchase options, sick time, 401K.

Cons

Scheduling can be a nightmare, stores have to be too strict on their budgets, good people get let go for bad reasons and bad people take too long to be let go. You won't be paid super well, they hire based on your love of animals to compensate the lower pay rate. Changes within the company are either lightning fast or take years to come around, it can be frustrating and a bit jarring at times.

1.0
Jan 4, 2018

Okay Place

Recommend
CEO approval
Business Outlook

Pros

Decent money, Build a resume, Entry job experience

Cons

Terrible Hours, Ridiculous Times to restock, Unprofessional, Poor management

Viewing 304 - 306 of 10,808 Reviews

Glassdoor has 11,072 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.