PetSmart reviews

3.1

37% would recommend to a friend

(10,808 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Jun 15, 2018
Recommend
CEO approval
Business Outlook

Pros

If things went as intended, these are simple jobs that can offer pay to support families, providing you are not the breadwinner of the household.

Cons

Everything else. You're dealing with uptight morons that think that corporate management and marketing is some omniscient ruler that can never be understood. You deal with entitled individuals that couldn't cut it in a normal workplace that will abuse their coworkers and lie about them behind their backs. You will either have a manager that has no problem writing up their employees for even the slightest mistake, or you will have managers that will never write up people, even for starting physical altercations or cursing at their coworkers. You will have to deal with an HR department that is unresponsive to anyone other than the store manager, even if you are another manager in the store. As a manager, my position and task was simple: take care of all back-end inventory paperwork, execute new product display changes, put away and consolidate product that just arrived, and to dictate where I needed assistance for that week/day to my fellow managers (who were supposed to either help or get someone to help). Instead, my staff and peers were highly combative, refused to offer any assistance or do anything I asked stating that this was "entirely my job and department", and would purposefully sabotage my work. I was forced to find ways to cram 90 hours of week each week into less than 40. Taking this job was the single worst decision of my life. I didn't earn enough money as the second most powerful person in the store to actually live within 100 miles of the store I worked at.

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PetSmart Response
8y
I understand your frustration and appreciate you taking the time to share your feedback. This isn't the experience we want to create for our associates, and I'm sorry this was yours. I will share your review accordingly so we can address. Thank you for taking the time.
1.0
May 28, 2018
Recommend
CEO approval
Business Outlook

Pros

The rare 30% discount twice and year and 50% Pet smart brands of food.

Cons

Low pay, you have to wear khakis, which look horrible on everyone and show every stain imaginable. Hours are constantly being cut short. Also the customers argue mist of the time, because the prices don't match the sales in the store when they go to check out at the register, so they throw fits and are rude to you, because of corporates poor decisions.

1.0
May 16, 2018

Assistant Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working with animals Building relationships with pet parents

Cons

No labor to take care of the animals Pet parents not getting what they pay for Expected to do a million things with no labor and no help from others No work/life balance. Constantly getting calls at home, expected to come in on days off, etc. Corporation no longer cares about employees because the company is going under. They only see sales numbers and if you don't meet that number you are not right for the company.

Viewing 301 - 303 of 10,808 Reviews

Glassdoor has 11,072 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.