PetSmart reviews

Because of a budget for the grooming salon, very often there is no even essential stuff like toothbrushes, towels, paper towels, shampoos, plastic bags, but we are still required to sell teeth brushing service to the customers and we wandering the store trying to find the paper towels at the self cleaning stations, or begging a manager for a plastic garbage bag. Pushed to sell and upsell in the grooming salon, they have the metrics and does not matter which type of customers you have (not everyone can pay additional $22 for the add on every time). And what will be your attitude to a dog, if you know you will have a conversation with a manager regarding add ons you haven’t sold this time. Understaffed, high turnover, rebooking calls are very irritating for the customers and staff. Manual rebook for every client takes a lot of time

Rampant nepotism/favoritism (a current manager for the position without even interviewing simply because he attends the same church as the manager of the store he transferred from and has been incompetent since Day One; no previous experience at all), money and making a sale are more important than the welfare of the animals, lack of comprehensive training or resources for learning about the animals and products (everything I learned I had to do on my own time), refusal to fire or reassign people who show no desire to be there, care for sick or injured animals is next to zilch (vet appointments are either never made or constantly pushed back or even canceled), trust in competent and caring employees is nonexistent, very little to no upward movement.