Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,808 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      4.0
      Sep 21, 2018

      Don't expect to ever make any real money with this company. If you want to make money, go to a private shop.

      Pet stylist
      Recommend
      CEO approval
      Business Outlook

      Pros

      My store management is extremely laid back which is why I have stayed with the company for so long. As long as you show up, groomed your dogs and help everyone out they are extremely lenient on letting you leave early at the end of the day if there were no dogs left in the salon, and taking vacation whenever you wanted. Our when you take your breaks/lunch.

      Cons

      Since the buy out, they are becoming very micromanaging. Always pushing on the groomers to make the same amount every single day and completely ignoring that this is a seasonal job, and we are slow Sept-May (except for around Thanksgiving and Christmas) Always pushing for add-ons. Always adding new services, side jobs or paperwork but then not really compensating us for the time/work the service takes. Since adding the new online booking system, the system was never set up to differentiate between a 5lb chihuahua, and a 160lb Newfoundland, so you could show up to work and have 5 100lbs+ dogs. And their answer is call the owner and reschedule, which leads 90% of the time to a pissed off customer that now can't book for a week because we don't have time for anymore big dogs. Instead of allowing us to put blocks on the schedule to keep that exact scenario from happening and keeping a customer from deciding to take their business elsewhere because they keep booking online and keep getting called back to reschedule

      avatar
      PetSmart Response
      7y
      Thank you for taking the time to leave a review. I'm sorry it's been a frustrating experience for you. I can assure you that we are committed to pets and our people and want to ensure a positive environment for all. Please feel free to also share your suggestions and feedback via the CareSmart line at 1-800-738-4693. Thank you, again.
      4.0
      Sep 1, 2018

      Dog Bather

      Dog bather
      Recommend
      CEO approval
      Business Outlook

      Pros

      For me PetSmart offers career opportunities. I have been getting raises every 6 months. I love working with pets and the employees are more friendly at my location than at other retail stores I have worked. PetSmart offers good part time benefits including vacation time and time and a half pay for certain holidays.

      Cons

      Working as a bather is low on the totem pole. At my location I can get overloaded with walk-in nail appointments while I am busy working on my bathing appointment dogs. Most times I have no help when a dog is being difficult. I feel pressured to get a dogs nails done with whatever it takes, but some dogs just cant be done in a salon. Overall the lack of team work is the biggest con despite my rating. My 2nd con would be poor leadership, again at my location. As a bather I wasn't trained , I was more thrown into bathing and nails trimming/grinding. Bathers shouldn't be teaching other bathers, like I do, salon managers/leaders should be training new employees. I had a groomer express to me that she felt bad for 'us bathers' because of all the stress that gets thrown on us.

      avatar
      PetSmart Response
      7y
      Thank you for your feedback. I can see how this would be frustrating. We always want to ensure a safe and positive environment for our team members and pets. Please feel free to share more about your experience via the CareSmart line at 1-800-738-4693. We appreciate you sharing how we can improve. Thank you, again.
      3.0
      Aug 7, 2018

      Company changed for the worst when acquired by investment company

      Store leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Store team, pets and pet parents

      Cons

      Not enough payroll, no care for stores or pets from new owners

      avatar
      PetSmart Response
      7y
      Our policies and procedures are in place to keep our pets and team members safe and healthy. If you found that to not be the case, we’d like to hear more. Please contact the CareSmart line at 1-800-738-4693. Thank you.
      Viewing 295 - 297 of 10,808 Reviews
      Related searches: PetSmart jobs | PetSmart salaries | PetSmart benefits | PetSmart interviews
      ReviewsPetSmart reviews

      Glassdoor has 11,072 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.