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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,808 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      5.0
      Dec 2, 2018

      Great long term job

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      As a pet bather, I had the opportunity within months to advance my career as a pet stylist. I was trained and set up for success. It was great meeting all the pets and the clients were overall amazing and really would go out of their way for you by requesting you. Some of them even begin to treat you like family!!

      Cons

      No real downsides to working here. Sometimes the dogs are aggressive and we have to turn them away. And every once in awhile there are the rude customers you have to deal with. If you don't like getting dirty, this job is not for you!

      avatar
      PetSmart Response
      7y
      Thank you for leaving a review! That's great to hear that you see PetSmart as a career with plenty of growth opportunities! That's what we aim to provide. And we agree - working with pets and pet parents every day is just the best! We will be sure to keep communication a priority. Thank you, again!
      4.0
      Sep 30, 2018

      Easy and Fun Job at Entry Level Positions

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I loved my time working in associate positions. If you work hard and have a good attitude you can protect yourself from inadequate management because of the very strong internal control/HR initiatives. Pay is decent, and there are multiple opportunities within the first year for performance-based raises. Ability to cross-train to different departments will give you variety and increased potential for hours. The people you work with can be a toss-up but most are college-aged.

      Cons

      Moving into leadership team can be highly political, but it's a high-stress position and only worthwhile if you are incredibly motivated, self-sufficient, and a quick learner. The corporate changes have put near-unobtainable expectations on store-level management (cut hours, shrunken budgets, increased customer drivers), and several new initiatives to increase CL were very straining and pulled each leader in several different directions.

      avatar
      PetSmart Response
      7y
      Thank you for taking the time to leave a review. We appreciate the feedback, as we are always striving to be the best employer for our associates. I'm glad you had a positive experience with us. Thank you, again.
      1.0
      Sep 24, 2018

      Terrible hours and low pay for back breaking work.

      Professional bather
      Recommend
      CEO approval
      Business Outlook

      Pros

      The dogs are literally the only good thing about this job.

      Cons

      Unprofessionalism, bad management, the bathers are treated like servants. The wage is completely unlivable unless they like you enough to give you more hours.

      avatar
      PetSmart Response
      7y
      Thank you for sharing. I'm sorry this was your experience. We'd like to understand more so we can address. Please contact the CareSmart line at 1-800-738-4693. Thank you, again.
      Viewing 292 - 294 of 10,808 Reviews
      Related searches: PetSmart jobs | PetSmart salaries | PetSmart benefits | PetSmart interviews
      ReviewsPetSmart reviews

      Glassdoor has 11,072 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.