PetSmart reviews

So many things wrong at the corporate office. In 6 months I was treated less than because I was a contractor. Left off important emails that affected me, but because I was not a Petsmart employee, I was left off most communication. I thought for a long time that I was an outcast and that I did not fit in my department. But I realized, it’s not me! It’s Petsmart! People are rude and snobby here. I found out that most people are bitter because of previous layoffs and it shows! People won’t even acknowledge you in passing. As far as leadership goes, departments are overrun with friends who have gotten each other director level positions and run departments poorly. There is no room for suggestions as the gang of friends team up to prevent any kind of change. After feeling anxious and upset for months, and dreading going into work, I left. Just know that if you work here, it’s not you!

The Salon Leader position is severely underpaid. PSL’s have a plethora of responsibilities to carry out and Petsmart is constantly adding to the list without compensating for it. It is an incredibly taxing and often lonely job, as no one else can really do the same job as the PSL. Often, a salon leader will take a pay cut for this position as he/she is much more easily able to make more as a Pet Stylist on commission rather than an hourly Salon Leader. Leadership as a whole does not get the same level of recognition as the associates do, which can be discouraging.